Front Desk Supervisor PM Shift

Front Desk Supervisor PM Shift 3-11

Join to apply for the Front Desk Supervisor PM Shift 3-11 role at Concord Hospitality Enterprises
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We are hiring a Front Desk Supervisor! We are looking for associates and leaders with a passion to serve others. Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor, you will bring this group together into a cohesive team focused on providing guests excellent service while maintaining all brand standards and Concord standards.

Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team, and have a winning personality and high sense of responsibility, this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Many of our supervisors advance in a couple of years to Assistant General Manager roles.

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

• Competitive wages.
• Medical/dental/vision plans.
• Life insurance.
• Short‑term and long‑term disability options.
• 401(k) options.
• Tuition assistance.
• Discounted room rates at Concord managed hotels.
• Training & development and career advancement opportunities.

Our culture is based on our five Cornerstones and what we consider our foundation:
Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. We provide many fun things on property to stay engaged with our associates and show you we care about you.

If you take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations, we want you to contact us now!

We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace.