Pharmacy Delivery Call Center Technician

Overview

Perform high-quality customer service experience on a concierge prescription delivery team via telephone or messaging system.

Under the direction of a Registered Pharmacist, assists Pharmacists in preparing and distributing medications, maintaining the drug inventory, and maintaining patient records. Provides courteous, cooperative, and timely service to patients, visitors and staff.

• Employment Type:
  
  Full time
• Shift: Day Shift

• Minimum high school education or equivalent.
• Preferred completion of a formal Pharmacy Technician training program; or two years of college with emphasis in math, science, or medical field applications.
• Minimum licensed as a Pharmacy Technician in the State of Michigan.
• Preferred active status as a Certified Pharmacy Technician (CPhT) by the Pharmacy Technician Certification Board (PTCB).
• Minimum two years of pharmacy work experience.

• Look for a reliable, friendly, detail-oriented person to join our Prescription Delivery team.
• Demonstrate cultural competency in interpersonal behaviors.
• Demonstrate passion for customer service and understand the needs and behaviors of patients may vary between patients.
• Act as patient advocate and provide individual support for patients to make the prescription filling process easy.
• Complete patient refill calls.
• Schedule medication deliveries.
• Collect payment information.
• Routinely monitor prescription fill patterns for patients in the Prescription Home Delivery program to ensure ongoing medication compliance and follow up with clinical pharmacist when a patient exhibits patterns of non-compliance.
• Function as a respectful member of the pharmacy and clinic team and view the role as collaborative, between pharmacy and clinic, rather than exclusive to either department.
• Route clinical questions to the clinical pharmacist and/or provider for follow-up.

Note:

This position will be based out of the pharmacy and/or Diabetes and Endocrine Clinic and will not be responsible for delivering prescriptions to the requested addresses.

• Prepares, packages, and distributes medication orders per physician request, pharmacist request, or prearranged work assignment according to established policies, procedures and protocols.
• Maintains adequate stock of medications and supplies according to established policies and procedures.
• Contributes to effective and quality operation of the department.
• Maintains logs, records, and other required files and documentation; answers telephone and pneumatic tube; and handles cash transactions.
• Prepares IV admixtures and other sterile products.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.