IP Admission Assistant

Overview

Mary Free Bed - IP Admission Assistant
, Day Shift (United States of America)

Mary Free Bed Summary

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. Our hallmark is to listen to patients and innovatively serve them, with a culture sculpted for more than a century. Our growing Mary Free Bed Network provides patients throughout the state with access to our standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition
  . Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Supports the Inpatient Access Team, including liaisons, financial services, and clinicians, with admission process clerical and organizational requirements. Maintains pre-registration workflows and communications including initiating patient's EMR chart. Assists with coordination between inpatient clinical teams and inpatient access team and ensures timely delivery of information for safe transfer of patient health information and details to facilitate admissions. Receives, records and communicates intake of new consults to correct Access teams.

Assists with departmental projects and quality assurance as requested, including maintaining stock and assembly of marketing materials used by liaison teams daily.

• Triages incoming referral phone calls for all MFB service lines. Act as the first line, or "face", of Mary Free Bed for patients, internal and external customers, taking messages, prioritizing calls, and consultation intake from providers.
• Meticulous and efficient data entry with focus on accuracy and timeliness to support throughput of the admission process.
• Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients, including identifying and correcting errors in patient and legal information.
• Assist department leadership in maintaining and verifying inpatient census management.
• Access, navigate and interpret multiple reporting platforms including internal websites, electronic medical records, and data analytics and reporting.
• Follow team policies and procedures and provide feedback to team leaders for updates to best practices in collaboration with the access department.
• Database record initiation and maintenance in eRehab
  
  Data and Epic for accuracy in data collection.
• Maintain stock and compile marketing materials for distribution to patients and referral sources by clinical liaisons.
• Distribute critical system-wide reporting information under set timelines daily.
• Foster a supportive team environment, including encouraging and uplifting messaging in all communications within their team and across other teams via verbal, written, electronic, or telephonic communication.
• Provide a stable, trustworthy, and supportive team atmosphere to facilitate inpatient rehabilitation admissions for patients, Access team, and internal and external community customers.
• Weekend and holiday schedule rotation with flex days.

Demonstrate excellent customer service and standards of behaviors; encourage, coach, and monitor the same in team members. Promote teamwork and direct communication with co-workers and handle confidential information discretely and sensitively.