Facilities Call Center Associate

Overview

Schedule
:
Week One
- Monday, Tuesday, Thursday, Saturday;
Week Two
- Sunday, Tuesday, Wednesday.

Serves as the primary point of contact for the receipt, triage, distribution, and management of some of, up to all, incoming requests for Parking and Transportation, Plant Operations, Environmental Services, Clinical Engineering, temperature monitoring, and utility disruption critical incident management. These requests are by phone, web request, or directly utilizing work management software programs. Under the guidance of a Supervisor, participates in the overall building management program to provide high quality, cost effective service with a high emphasis on customer satisfaction.

• Communicates and collaborates with the Supervisor, customer, and other trades and sub-contractors to ensure quality, timely, cost effective maintenance with continuity and coordination of services.
• Completes appropriate written documentation as required by department policy. Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
• Monitors numerous internal emergency systems including but not limited to: fire alarms, code alerts, medical gas, building automation, electrical, tube, maintenance management, and elevator status. Answers emergency calls, remaining composed in high stress situations in order to obtain complete and accurate information, and triages and disseminates calls in a timely and appropriate manner.
• Manages calls for service-related facility repairs and issues and assigns work orders.
• Ensures that individual departmental productivity metrics are met.
• May assist customers with directions, badging, escorts and other calls for assistance. Ensures patients, family members and guests are treated with kindness and respect. Demonstrates a high level of tact and patience under stressful conditions.
• Parking & Transportation only:
  Maintains a working knowledge of, and be able to troubleshoot all of the parking equipment including the automatic pay lanes, tickets dispensers, and gate box controls.

Required

• High School Diploma or equivalent
• 6 months of relevant experience

Preferred

• Telecommunications experience
• Experience working in a hospital or dispatch setting in an environment of comparable size and complexity

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope.

Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

• Primary Location
  : SITE - Butterworth Hospital - 100 Michigan St NE - Grand Rapids
• Department Name
  :
  Facility Operations Help 1 - Corporate
• Employment Type
  :
  Part time
• Shift
  :
  Night (United States of America)
• Weekly Scheduled Hours
  : 28
• Hours of Work
  : 10:30 p.m. to 7 a.m.
• Days Worked
  :
  Monday to Friday
• Weekend Frequency
  :
  Every other weekend

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid…