Financial Counselor

* ** Focus on Patient Care.
** A selfless drive to serve and heal connects all MFB employees.
* ** Clinical Variety and Challenge.
** An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
* ** Family Culture.
** We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
* ** Trust in Each Other.
** Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
* ** A Proud Tradition**. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
** Essential

Job Responsibilities *
* * Performs activities related to multiple patient types (Inpatient, Outpatient), distribution of patient information, and support coverage of other departmental roles.
* Frequent communications will occur with patients/family members/guarantors, 3rd party payers, local/governmental agencies, attorneys, employers and physicians/office staff.  Internal contacts include, but are not limited to the PFS Inpatient Representatives, OP Benefit Specialists, IP/OP Utilization Review, and Care Management staff.
* Conducts patient financial interviews to assist with the resolution of the patient’s account, and to ensure compliance with hospital financial resolution policies.
* Recognizes and assists patients with Community Financial Assistance (CFA) applications as needed and completes charity processing for assigned patients
* Assist patients with Medicaid paperwork, submission of Medicaid application and follow up
* Follow up on all patients with pending Medicaid
* Identify and assist patients for potential PIP and liability claims, obtain police reports as necessary
* Identify and assist patients with completion of Michigan Assigned Claims Plan (MACP) application and follow up on submitted MACP applications
* Issue termination of benefits, pending, or final denial letters for inpatient rehabilitation, advise patients of financial responsibility
* Track patients admitted with COBRA coverage, assist if needed for continuation of coverage
* Counsel uninsured patients on Marketplace coverage options through the Affordable Care Act
* Inform patients on Medicare enrollment dates and how to enroll for those with no Medicare Part A or Part B or Part D coverage
* Acts as a liaison with other departments of the hospital and off-site locations.  Acts as a liaison for patients and the Patient Financial Services department
* All other duties as assigned
* Associates Degree and one to three years related experience; or equivalent combination of education and experience
* Prior experience in hospital medical billing, registration or healthcare related field
* Comprehension of healthcare terminology
* Knowledgeable about various insurance plans, including coverage and general billing requirements.
* Time management skills to handle multiple, competing demands and priorities, and work effectively under pressure
* Excellent communication (verbal and written) and organizational abilities.  Excellent interpersonal skills are necessary in dealing with peers, internal and external customers
* Must be comfortable operating in a collaborative, shared leadership environment
* Ability to work independently as well as in a group
* Excellent analysis and problem-solving skills
* Demonstrated commitment to organizational mission with a “
* whatever it takes”
* attitude to get the job done
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
* IRF medical billing experience
* Knowledge of ICD-10-CM and CPT coding classification systems

At Mary Free Bed, we work towards putting everybody in motion. Fueled by our passion for innovative, integrated rehabilitation care, our teams work together to elevate everyone’s potential. Whether you’re here to ensure a safe environment at our hospitals, provide clinical care or help our patients navigate their next appointment, we’re united by the same mission: to restore hope and freedom through rehabilitation.

Everyone plays an integral role in defining a better future for ourselves, our patients, and our communities. You included.
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