Family Support Educator - Michigan

Overview

About Acadia Pharmaceuticals Acadia is committed to turning scientific promise into meaningful innovation that makes the difference for underserved neurological and rare disease communities around the world. Our commercial portfolio includes the first and only FDA-approved treatments for Parkinson’s disease psychosis and Rett syndrome. We are developing the next wave of therapeutic advancements with a robust and diverse pipeline that includes mid- to late-stage programs in Alzheimer’s disease psychosis and Lewy body dementia psychosis, along with earlier-stage programs that address other underserved patient needs.

At Acadia, we’re here to be their difference.

Seeking talent near:
Detroit, MI;
Lansing, MI;
Ann Arbor, MI;
Grand Rapids, MI;
Traverse City, MI

As a Family Support Educator, you’ll play a vital role in empowering families affected by Rett syndrome. You’ll serve as a trusted resource and compassionate guide, providing expert, field-based education and support throughout the treatment journey. Acting as the dedicated point of contact for caregivers, you’ll answer on-label, clinical education questions and deliver clear, meaningful information about the disease state and therapy options.

In this role, you’ll engage directly with families, caregivers, and—when appropriate—healthcare professionals, fostering understanding and confidence every step of the way. Your mission is to help patients start and stay on therapy successfully, ensuring they receive the care and support they deserve. By building strong relationships and connecting with local communities, you’ll make a lasting impact on the lives of those navigating Rett syndrome.

• Provide disease state, product, and ongoing therapy management education upon request, in consumer friendly language to the Rett community, which may include patients, caregivers, and/or other care team members. Caregiver engagement may take place before, during, and after therapy initiation, through various formats, including in-person, telephonic, and/or virtual interactions.
• Determine individual needs of patients and caregivers, and serve as an ongoing resource to provide appropriate education and resources accordingly, throughout the various stages of the patient journey.
• Collaborates with and provides support for the entire assigned territory, which consists of multiple internal cross-functional partners (Marketing, Sales, Patient Access Team, Medical Affairs, Advocacy, and others), and may require coverage of multiple states. Supports and communicates educational opportunities with cross functional partners, as appropriate.
• Possess expert knowledge and provide insights to internal stakeholders including, but limited to, training leads, marketing partners, advocacy, medical and leadership, in an effort to develop tools and resources to address educational gaps, enhance disease state education, and therapy management strategies to patient families/caregivers.
• Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs, such as Hub-related and Patient Assistance Programs, and ambassador speaker programs, etc.
• May moderate, lead and present caregiver speaker programs as needed, and attend community events within assigned territory.
• Provide in-service to physician offices reactively, to educate about the Family Support Educator role, patient support resources provided to caregivers, pre and post enrollment in the program, and foster a dialogue between caregivers and healthcare providers.
• Identify and execute on opportunities to provide leadership within the Family Support Educator team and with cross functional partners.
• May provide formal mentorship and/or development opportunities with new Family Support Educator team members, and/or to cross functional colleagues interested in Patient Support Services.
• Identify training and development opportunities related to Patient Support Services and the broader organization.
• Ensures that all actions, both internally and externally, working on Acadia’s behalf are in compliance with all laws, regulations, policies and demonstrates Acadia values.