Office Coordinator

Do you thrive on keeping operations running smoothly behind the scenes? Are you organized, resourceful, and ready to be the go-to problem solver for a compassionate care team? Gentiva Hospice is seeking an Office Coordinator to join our branch in a vital administrative role. As the Office Coordinator, you’ll ensure daily operations are efficient, organized, and compliant—so our clinical team can focus on delivering exceptional end-of-life care.

You’ll be the heart of the branch, supporting both staff and patients with professionalism, empathy, and precision. This position will be located in our Fremont office on average 3 days/week and the other 1-2 days in Grand Rapids.

• Support the day-to-day non-clinical operations of the branch
• Ensure compliance with internal policies, procedures, and regulatory requirements
• Maintain and close medical records in accordance with policy and audits
• Obtain missing documentation and physician signatures for charts
• Manage release of information requests and ensure appropriate authorizations
• Oversee chart purging, archiving, and indexing of patient records
• Coordinate care schedules and assist with visit logistics and field staff communications
• Serve as the branch’s New Hire Champion and assist with onboarding activities
• Maintain personnel files, contracts, and HR documentation in compliance with policy
• Order supplies, answer phones, and provide general administrative support
• Process accounts payable and route appropriately
• Support interdisciplinary team (IDT) meetings and quality assessment efforts
• Work collaboratively with IT, HR, Compliance, and other departments as needed
• Promote Gentiva’s core values through positive interactions with staff and patients

• High school diploma or equivalent
• Minimum of 3 years experience in the healthcare industry
• Experience working with medical records strongly preferred
• Proficiency with Microsoft Office and EMR systems (Home Care Home Base preferred)
• Excellent organizational, time management, communication, and customer service skills
• Ability to handle multiple priorities, remain flexible, and maintain professionalism
• Comfortable working independently and collaboratively in a fast-paced office environment
• Strong interpersonal skills and the ability to work with individuals of diverse backgrounds
• Reliable transportation and ability to operate basic office equipment

• Medical records or healthcare administration background
• Familiarity with hospice or home health care operations
• Experience supporting clinical or interdisciplinary teams
• Previous exposure to HR processes, compliance requirements, and quality programs
• Skills in scheduling, documentation management, and reporting
• High comfort level working with sensitive patient information and regulatory standards

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply today and help support compassionate care that makes every moment count.

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet stage specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace