Patient Service Representative

Description

The Director of First Impressions Wanted!

Are you the person who can turn a patient’s nervous morning into a great day? Do you love a fast-paced front desk managing communications with patients through Phreesia? Urologic Consultants in Grand Rapids is looking for an energetic, organized, and friendly Patient Service Representative I to be the heartbeat of our office.

We are located at 25 Michigan St. NE, right in the center of the action. If you want a career in healthcare where your weekends are sacred and your work makes a real difference, you have found your match.

• The Dream Schedule: Monday through Friday, 7:45 AM to 4:45 PM. No nights, no weekends, and absolutely no on-call.
• Real Benefits: Enjoy Paid Time Off (PTO), paid holidays, and paid sick time. Plus, we offer a 401(k) retirement plan to help you reach your long-term goals.
• A Supportive Crew: Work alongside a team that values your energy and relies on your organizational skills to keep things moving.

You are the first person our patients see and the last person they talk to before they leave. Your mission includes:

• The Grand Opening: Welcoming every patient and visitor with a warm greeting and getting them registered quickly and accurately.
• The Logistics Game: Collecting co-payments, updating insurance info (HMO, PPO, Medicare), and scanning essential records into our system.
• Communication Hub: Answering phones, scheduling follow-up appointments, and coordinating with our medical staff to keep the patient flow smooth.
• Office Excellence: Scanning documentation, distributing incoming faxes and ordering office supplies, so we are always stocked and ready to go

• The Experience: You have at least 2 to 3 years of customer service experience. If you have worked in a medical office before, you are already one step ahead.
• The Brainpower: High School Diploma (or equivalent) is required. You should be comfortable with computers and ready to learn our EMR systems.
• The Vibe: You are punctual, dependable, and stay cool under pressure.and you can handle questions while greeting a patient at the desk without missing a beat.
• The Basics: You have a basic understanding of health insurance and medical terminology.

If you are a people-person who loves to stay organized and wants to join a professional, high-energy team, we want to hear from you.

Location: 25 Michigan St. NE, Suite 3300, Grand Rapids, MI 49503

Apply today and help us provide the highest level of care to the Grand Rapids community.

GENERAL SUMMARY

The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances.

The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Welcomes and greets all patients and visitors, in person or over the phone.
• Is responsible for keeping the front desk area clean and organized.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information into patient chart.
• Generates batch transmittal reports for each day.
• Facilitates the patient flow…