Patient Service Representative

Overview

Join the Team:
Patient Service Representative I – Urologic Consultants.

Location:

25 Michigan St. NE, Suite 3300, Grand Rapids, MI 49503. Job Type: Full-time.

Schedule:

Monday through Friday, 7:45 AM to 4:45 PM. No nights, no weekends, and no on-call.

• You Are The First Person Our Patients See And The Last Person They Talk To Before They Leave. Your mission includes welcoming every patient and visitor with a warm greeting and registering them quickly and accurately.
• Collecting co-payments, updating insurance information (HMO, PPO, Medicare), and scanning essential records into the system.
• Answering phones, scheduling follow-up appointments, and coordinating with medical staff to maintain smooth patient flow.
• Scanning documents, distributing incoming faxes, ordering office supplies, and ensuring the front desk area is organized and stocked.

• At least 2 to 3 years of customer service experience; prior medical office experience is preferred.
• High School Diploma (or equivalent); comfortable with computers and learning EMR systems.
• Punctual, dependable, able to stay calm under pressure, and capable of greeting patients at the desk while handling questions.
• Basic understanding of health insurance and medical terminology.

• N/A

• Proficient with computer programs including Microsoft Office; knowledge of healthcare systems and EMRs.
• Ability to answer multiple incoming calls and demonstrate excellent organizational skills and multi-tasking in stressful situations.
• Customer-oriented with strong interpersonal and communication skills; able to work independently and manage deadlines.
• Understanding of CPT/ICD-10 terminology and basic health insurance knowledge; ability to navigate online health insurance portals to verify benefits.
• Compliance with confidentiality standards and familiarity with HIPAA, OSHA, CMS guidelines where applicable.

• Education:
  
  High School Diploma or equivalent required; some college work preferred.
• Experience:
  
  Minimum 1-3 years of customer service; medical office experience (urology preferred); CPT/ICD-10 knowledge preferred.

• Approximately 1-25 lbs lifting and carrying; frequent for 34% to 66% of the time; occasional 26-50 lbs as needed.
• Push/Pull and lifting activities within light to moderate ranges; and floor-to-chest lifting up to 25 lbs occasionally.