Team Support Staff - Pediatric Center of Behavioral Health, Outpatient 2nd Floor

Overview

Who Are We? We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are more than the third largest non-profit behavioral health system in the country, with a 220-acre main campus and a network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation.

On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

As a Team Support Staff at Pine Rest, you’ll be part of a tight-knit team that believes in the healing power of expertise and compassion. According to general directives and established departmental policies and procedures, you will perform administrative support duties including but not limited to typing correspondence, maintaining department records, distributing mail, and scheduling. You will be dedicated to excellent customer service, enthusiastic about the care we offer, and will foster a sense of belonging and empowerment in a diverse workplace.

• Offers administrative support through phone and in person including greeting and directing visitors or patients, answering questions based on knowledge of department/organization, appropriately transferring and screening calls, maintaining calendars of supervisor(s) and members of the work group, and inputting data in computer systems.
• Maintains department-specific files that may be sensitive in nature.
• Performs record-keeping duties including sorting, classifying, and filing semi-complex records; posts information onto data entry screens; checks and verifies arithmetic data; performs routine computations; creates simple queries or may request reports from other data-based systems.
• In clinical areas, maintains medical records, including assisting physicians in completing medical records.
• In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes, etc.
• May assist individuals in understanding balances on their accounts and address any concerns flagged on their account.
• May be responsible for data entry into Pine Rest’s Electronic Medical Record System.
• May transcribe clinician or other staff dictation and/or edit documents given from supervisors or others.
• Calculates charges, collects, and verifies charges for therapies/procedures (in clinical areas) and follows up on balances accordingly.
• May assist in ordering office supplies.
• Must be able to maintain composure in environments of elevated stress levels.

• A minimum of one year of related work experience to direct workflow and effectively prioritize workload preferred.
• Position requires completion of high school (or equivalent) diploma.
• Preferred experience using Microsoft Office Suite

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts. Successful completion of a drug screen prior to employment is also part of our background process. Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions.

Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.