Simulation Operations Coordinator

Simulation Operations Coordinator
• Corewell Health

This is a full‑time position onsite at the Doug Meijer Medical Innovations Building in Grand Rapids, Michigan.

Join our growing, dynamic team to provide technical support for simulation operations and oversee administrative aspects of our simulation program. Your work will involve preparing simulation equipment, coordinating center utilization and maintaining information management systems, ensuring seamless operation of our simulation center while delivering a superior customer‑service experience. Comprehensive training will be provided to develop skills and expertise for this role.

Provides technical support for simulation operations and coordination of administrative aspects of the simulation program. Technical support includes preparation of simulation equipment; assisting facilitators in the running of scenarios; cleanup; maintenance and repair of simulators, associated computers/software, task trainers, and related multimedia peripherals. Administrative duties include coordinating simulation center utilization, daily operation, schedule, and inventory; maintaining information management systems; communicating with participants;

and assuring the efficient operation of the simulation center while providing a high‑quality customer service environment.

• Serves as simulator operator by programming, testing, and running scenarios with instructors and facilitators. Understands and utilizes a variety of available resources including anatomic models, task trainers, computer‑based simulations, virtual reality, and medium to high fidelity simulators. Contributes to the creation of realistic learning environments using a variety of tools, clinical equipment, and moulage techniques.
• Ensures facility and equipment are organized and set up for teaching sessions including simulators, cameras, video, audio, monitors, LCD projectors, and other clinical equipment related to simulation. Prepares and transports devices as necessary.
• Conducts ongoing maintenance of all simulation equipment including clean‑up and repair, ensuring that all equipment is in good working order. Identifies and communicates need for replacements and facilitates new purchases. Tracks and logs maintenance, repairs, simulation‑specific software licenses and maintenance contracts. Interfaces with equipment vendors regarding troubleshooting and systems problems. Installs software and hardware upgrades as directed by manufacturer.
• Provides simulation technical support, acting as a liaison with IS and AV departments to manage all associated computers and AV equipment.
• Coordinates maintenance of simulation facilities, simulation programming, schedules and activities, including training sessions, meetings, sharing of equipment, and tours. Conducts routine inventory and maintains accurate electronic inventory of supplies, equipment, and updates.
• Develops and maintains information management systems for the simulation center including scheduling, equipment sign‑out, release forms, education records, course materials, assessment/evaluation of simulations, simulation hours of use, and outcomes.
• Provides excellent customer service, acting as a resource for those using simulation including technical assistance, support and training on the use of simulation equipment, assisting development of new programming and content, and assisting with special projects or initiatives as needed.

• Required

• Associate's Degree
• 2 years of relevant administrative, healthcare related, or computer/IT experience
• 1 year of relevant experience in the field of simulation or operation and maintenance of computer networks or audiovisual systems or biomedical equipment
• 1 year of relevant experience providing technical assistance

• Preferred

• Bachelor's Degree
• CRT‑Basic Life Support Instructor (BLS INSTR) – AHA American Heart Association
• CRT‑Healthcare Simulation – Certified (CHS) – SSIH Society for Simulation in Healthcare

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On‑demand pay program powered by Payactiv.
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