Patient Coordinator​/Medical Receptionist - Day Shift

Overview

Eye Care Partners is the nation’s leading provider of clinically integrated eye care. This is a Grand Rapids Ophthalmology position located in Grand Rapids, Michigan (East Beltline area).

Position:
Patient Coordinator/Medical Receptionist - Day Shift, Benefits

Department:
Ophthalmology

Reports To:

Clinic Supervisor

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning as assigned by manager

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Team-oriented and patient-focused with a positive work environment
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation to travel to multiple work locations with minimal notice

• Minimum
  
  Required:
  
  High school diploma or GED
• Minimum
  
  Required:
  
  One year of related experience and/or training; or equivalent combination of education and experience

• Minimum
  
  Required:
  
  None

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

• Frequent walking (75%), sitting (50%), and standing (50%); bending, stooping, reaching (25–50%). Ability to lift/carry/push/pull up to 25 lbs. Fine motor skills and use of hands for grasping, writing/typing, and technology. Visual and auditory acuity required. Occasional driving or climbing may be necessary.

If you need assistance with this application, please contact . Please do not contact the office directly – only resumes submitted through this website will be considered.

Eye Care Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.