Patient Services & Front Desk Coordinator

Title: Patient Services & Front Desk Coordinator – Concierge Family Medicine

Location: Ada, MI (In-person)

Employment Type: Part-time to Full-time (20–25 hrs/week initially, growing to full-time within 6–12 months)

Compensation: Competitive hourly rate, starting at $20/hr (based on experience)

We are a small, physician-led concierge family medicine practice in Ada, MI, providing personalized, high-touch care to our patients. We focus on building long-term relationships
, ensuring every patient feels heard, valued, and cared for. Our culture is professional, calm, and collaborative
, with a team dedicated to delivering an exceptional patient experience.

As our Patient Services & Front Desk Coordinator
, you are the first point of contact for patients and visitors. You’ll ensure a warm, organized, and professional experience
, supporting both administrative operations and patient communication. This role is ideal for someone who thrives in a patient-centered, detail-oriented environment
.

• Serve as the first point of contact for patients and visitors, representing our mission and values
• Check patients in and onboard new patients efficiently
• Handle patient payments, billing questions, and insurance communication
• Manage scheduling, appointment coordination, follow-ups
  , and patient messages
• Triage and escalate clinical concerns appropriately via EMR, email, and phone
• Coordinate referrals and outside office communication
• Maintain accurate, up-to-date patient records and documentation
• Support front desk operations and general administrative projects as needed

• Exceptional interpersonal, communication, and customer service skills
• Highly organized, detail-oriented, and dependable
• Comfortable handling high volume of messages, appointments, and patient requests
• Professional, discreet, and emotionally intelligent
• Experience in a medical office, concierge service, hospitality, or customer-facing role is helpful but not required
• Clinical background is a plus, but strong administrative and people skills are essential

• Opportunity to work in a small, supportive, collaborative team
• Build meaningful relationships in a personalized care model
• Long-term growth potential as the practice expands
• Calm, professional work environment
• Paid time off
• Opportunity to grow within a developing concierge practice

Apply via Linked In or Indeed, or message us directly for more information.