Customer Accounts Specialist

Full-time, hybrid position. Pay is $20.24/hr.

Responsible for ensuring excellent responsiveness to customer inquiries regarding payment, insurance, membership and/or general information.

Life EMS Ambulance is dedicated to being the very best in all that we do, and that begins with our team. We are committed to creating a rewarding work environment for all of our associates, which is reflected in our national and regional recognition as one of the "Top 100 Best & Brightest Workplaces." We strive to provide the best patient care and service excellence.

If you desire the same commitment to excellence, we invite you to consider joining our team today!

• Medical, dental and vision insurance
• Paid time off - two weeks of vacation time within your first year
• Tuition assistance for EMT and Paramedic schooling
• Free continuing education classes
• Life Insurance that is free coverage up to $40,000 for an associate.
  • Additional coverage is available.
• Flexible spending accounts for medical and child care
• Long term and short term disability insurance
• 401k retirement plan
• Length of Service Bonus
• Free vaccinations
• Uniforms are provided and an annual boot allowance
• Associate Assistance Program with free counseling sessions for associates and their family members
• Wellness Activities

• Ensure daily customer happiness.
• Serve as part of a Customer Service team within the Life EMS Customer Support Center and is responsible for ensuring excellent customer satisfaction through timely, accurate, and professional follow-up and resolution to customer inquiries.
• Perform customer service activities, such as handling various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process.
• Demonstrate a high level of knowledge in regard to company products and services provided by Life EMS to answer questions effectively and while providing any troubleshooting needed.
• Provide year round support to existing Lifecare+ members along with answering inquiries for those interested in joining the Lifecare+ membership.
• Perform communication and follow-up processes related to customer service and ensures such activities are submitted timely, tracked, trended, and reported to key stakeholders.
• Must follow HIPAA guidelines at all times to protect customer PHI.
• Other projects and duties as assigned.

• Must have a high school diploma or G.E.D.
• Must have a minimum of one year of previous customer service experience in the medical field.
• Ability to type 40 WPM.
• Excellent phone etiquette.
• Accurate, basic typing skills and computer operation knowledge including knowledge of Microsoft Word and Excel.
• Must pass all Life EMS pre-employment requirements as outlined on the Conditional Offer of Employment.
• Must demonstrate positive, respectful behavior in dealing with people all levels.
• Must be interviewed by a Life EMS designee.

While performing the duties of this job, the associate is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.