Mortgage Early Default Counselor

Primary

Location:

5519 Glenwood Hills Pkwy, Grand Rapids, MI 49512

Employee Status:
Full-Time Workplace Type:
Fully On-Site
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* Who we are:

** At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter.

Join our talented team at Lake Michigan Credit Union and discover the difference an employer that puts people first can make in your career and life.
** About this position:
** LMCU is looking for a Mortgage Early Default Counselor to preserve the Credit Union’s assets by controlling delinquent mortgages, collecting mortgage loan payments, and/or mitigating Credit Union Losses.
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* What you’ll do:

*** Educate members of the benefits of fulfilling their mortgage payment obligations
* Contact delinquent members via telephone and written correspondence in an attempt to resolve the delinquent loan issue.
* Process routine transactions, document loan comments, and respond to members, investors, or other 3rd party inquiries.
* Research and prepare documentation, handle mortgage accounts in accordance with established guidelines and policies to determine the appropriate course of action.
* Maintain compliance to LMCU, Fannie Mae, Freddie Mac, Ginnie Mae, VA, and RD established collections policies and procedures.
** What you'll bring:
*** 1-3 years of relevant experience in similar or related roles, including any preparatory experience that has prepared you for this position
* Valid driver's license and ability to drive as required for the role
* Strong interpersonal and communication skills with the ability to build trust and credibility while handling sensitive and confidential matters with diplomacy
* Proven ability to engage effectively with customers, team members, and external vendors through in-depth dialogues, conversations, and explanations
* Experience motivating, influencing, and advising others on significant matters, with the skill to educate and guide stakeholders at various levels
** What you’ll get:
*** All Employees: weekly pay and retirement savings options.
* Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
* To see a full list of our benefit offerings, check out this !
** Careers****.
** If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316.Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer.

As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow.

At LMCU, the emphasis on delivering real value to our members has been job one, since day one.

As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development.

We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities.

You’ll love working here at Lake Michigan Credit Union!
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