Mortgage Loan Officer

Join to apply for the Mortgage Loan Officer role at Michigan First Credit Union

5 days ago Be among the first 25 applicants

We are currently seeking a Mortgage Loan Officer to join our Michigan First Mortgage Office. The person in this position will report to the Loan Center Manager.

1815 Breton Rd. SE, Grand Rapids, MI 49506

Our Mortgage Loan Officers strive to make an impact on their client’s lives by providing the most up-to-date mortgage information to help them meet their financial goals. This role involves increasing a client’s mortgage loan portfolio by developing business contracts, attracting mortgage customers, completing the mortgage loan process, and closing. We are looking for outgoing, sales-oriented applicants with outstanding client service ability.

• Advise and educate clients on the home-buying or refinance process and how to better manage their mortgage needs.
• Meet mortgage loan operational standards by contributing mortgage loan information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying mortgage loan system improvements.
• Assist in the preparation of credit information necessary to establish qualifying range, including factors such as applicant’s assets, credit experience, and income, based on predetermined standards.
• Maintain records of credit transactions, inquiries, pending loans, Loan Activity reports by representative, and Daily Loan Listings.
• Attract new mortgage loan applications by developing relationships within the community, specifically with the real‑estate community; making sales calls to prospective customers.
• Complete mortgage loans by monitoring collection, verification, and preparation of mortgage loan documentation; scheduling and completing mortgage loan closings.
• Exhibit excellent interpersonal and persuasion skills.
• Perform functions accurately and in a timely manner.
• Perform other duties as assigned.
• Become an advocate of The Michigan First Way, supporting all facets of it, and consistently reflect and display each of our “ISMs” in daily job performance.

• High school diploma; BA degree in Finance, Accounting, or Economics preferred.
• Previous experience in financial software or sales is a plus.
• Passion, great communication skills, self‑motivation, positive and competitive attitude.
• Detail oriented.
• Ability to effectively present information in one‑on‑one and small group situations.
• Proficiency with standard office equipment and financial calculations and operational software.
• Must have more skills than just telemarketing experience; organic lead generation and social media efficiency are essential.

Michigan First Credit Union was founded more than 90 years ago by educators and delivers world‑class service to more than 160,000 members at our branches throughout Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll participate in a strong culture centered around service, professionalism, and growth.

• 500 team members
• 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

• 2024 Best & Brightest in the Nation
• 2024 Best & Brightest in Metro Detroit
• 2024 Best & Brightest in West Michigan
• 2024 Best Credit Unions to Work For
• 2024 Crain’s Cool Places to Work
• 2024 Detroit Free Press Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally‑Insured Credit Unions)

• Very competitive pay
• Low‑cost medical, dental, and vision benefit options; employer‑paid life and disability insurance
• 401(k) – 100% match up to 5% deferral
• Tuition reimbursement for undergraduate and graduate degree programs
• Complimentary concierge service that assists with nearly any item on your to‑do list
• Free, state‑of‑the‑art fitness center at our Lathrup Village headquarters
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit‑sharing based on performance
• Onsite subsidized top‑notch café for team members’ use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.

Entry level

Full‑time

Finance and Sales

Banking