Collections Specialist

Overview

We are a leading heavy equipment dealership serving the Grand Rapids area, known for our commitment to customer satisfaction, reliability, and excellence in service. As we continue to grow, we are seeking a skilled Collections Specialist to help manage our accounts receivable and ensure timely collection of outstanding balances in a high-volume environment.

The Collections Specialist is responsible for managing and reducing outstanding receivables by performing collection activities on past-due accounts. This role requires strong attention to detail, effective communication skills, and a proactive approach to aging management and dispute resolution.

• Manage a high volume of customer accounts with a focus on reducing delinquency and maintaining healthy cash flow.
• Perform daily collection calls and emails to follow up on past-due invoices.
• Monitor and analyze accounts receivable aging reports to prioritize collection efforts.
• Collaborate with internal departments (sales, service, and finance) to resolve billing issues or disputes.
• Maintain accurate and detailed records of collection activity and customer communication in ERP systems.
• Identify and escalate problematic accounts for further action or legal proceedings if necessary.
• Assist in monthly reporting on collections performance, aged receivables, and payment trends.
• Recommend credit holds or adjustments based on payment history and risk assessment.

• Minimum 2–4 years of experience in collections, preferably in a high-volume or industrial setting.
• Experience with aging management and account reconciliation.
• Proficiency with ERP/accounting software (e.g., Quick Books, JD Edwards, SAP) and Excel.
• Strong written and verbal communication skills.
• Ability to handle difficult conversations professionally and maintain positive customer relationships.
• Highly organized with the ability to multitask and meet deadlines in a fast-paced environment.

• Experience in the heavy equipment, construction, or dealership industries is a plus.
• Familiarity with lien laws or construction-related payment processes is advantageous.

• Compensation: $50,
• Competitive salary based on experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career advancement opportunities