Mortgage Delinquency Specialist – Hybrid, Impactful

A mortgage services company in Grand Rapids is looking for an Early Intervention Specialist I to manage delinquent mortgage accounts. The ideal candidate will engage with borrowers empathetically, focusing on outreach and loss mitigation. Responsibilities include monitoring accounts, making collection calls, and ensuring compliance with regulations. This full-time role offers a hybrid work environment and involves direct communication with borrowers in sensitive financial situations.

Candidates should have at least 1-2 years of relevant experience and strong customer service skills.
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