Floating Client Service Associate

Full Time Floating Client Service Associate

Job Category: Retail Banking

Requisition Number: FULLT
003954

• Posted :
  January 20, 2026
• Full-Time

Showing 1 location

• Sparta
  525 S State St
  Sparta, MI 49345, USA
• GR Downtown - Monroe
  77 Monroe Center St NW
  Grand Rapids, MI 49503, USA
• Plainfield
  3090 Plainfield Ave NE
  Grand Rapids, MI 49505, USA
• Cascade
  6750 Cascade Rd SE
  Grand Rapids, MI 49546, USA
• Sand Lake
  5 3rd St
  Sand Lake, MI 49343, USA
• Cedar Springs
  4115 17 Mile Rd NE
  Cedar Springs, MI 49319, USA
• Muskegon
  3251 Henry St
  Muskegon, MI 49441, USA
• Rockford
  78 S Main St
  Rockford, MI 49341, USA
• East Beltline
  4200 E Beltline Ave NE
  Grand Rapids, MI 49525, USA
• Standale
  4525 Lake Michigan Dr NW
  Grand Rapids, MI 49534, USA

Join our expanding team at Independent Bank's NEW Macomb location!

At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company.

We also recognize the importance of career growth, which is why we are proud to offer an exciting and fulfilling Career Path for all of our Retail Branch employees. Whether you’re an experienced banking professional, or excited to begin a lucrative career in banking, our Career Path offers self-directed growth opportunities allowing for the freedom and flexibility to advance at your own pace.

This Career Path covers everything from conducting financial transactions, to educating clients on products and services, building client rapport, and even originating client loans. Beginning as a Client Service Associate allows you to learn the basics about Independent Bank’s culture, policies and procedures. From there, you will be equipped with all of the materials necessary to advance through the Career Path, at the rate that suits you, with the potential to earn more as you learn more!

The following paragraphs explain the different levels of the Career Path, including the duties and responsibilities of each level.

Please note, this position is a floating position requiring time spent at multiple branches throughout any given week. The branches required for this position are:

• Cedar Springs
• Muskegon
• Rockford
• Standale
• Sparta
• Plainfield
• Sand Lake

As a Client Service Associate (CSA), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will focus on learning and/or reviewing basic banking transactions, and the fundamental banking terms, products, and services offered by Independent Bank. This position is similar to a traditional “bank teller” role with self-guided growth opportunities.

• Assist clients with transaction services and provide solutions in a friendly and efficient manner.
• Deliver financial solutions to clients utilizing the Independent Bank products and services.
• Gain an understanding of the basic framework of Independent Bank accounts.
• Become skilled with regards to conducting different types of transactions for clients.
• Utilize all available technology to perform daily tasks.

As a Client Service Associate 2 (CSA2), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will continue to grow the knowledge, skills and abilities necessary to better service Independent Bank clients and offer appropriate products, services and solutions. This position is similar to a traditional “bank teller” role with self-guided growth opportunities.

• Assist clients with transaction services and provide solutions in a friendly and efficient manner and with credibility.
• Strengthen your understanding of the basic framework of Independent Bank business accounts.
• Become proficient with regards to conducting different types of transactions for clients.
• Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.
• Begin to recognize opportunities to…