Small Business Banker

Job Title & Company

Small Business Banker at Union Bank of Michigan

• Ability to handle escalated problems and issues, medium to complex in nature.
• Strong knowledge of Commercial Lending and SBA Loan Programs.
• Comply with all department and Bank policies, procedures, and regulations.
• Provide exceptional Customer Service at all levels.

Union Bank Small Business Banker is responsible for providing comprehensive financial solutions to small businesses while actively managing and deepening relationships with high‑value and opportunity clients. Key responsibilities include supporting growth of the profitability of the small business customer base, identifying, developing, and driving results, and acquiring new client opportunities through prospecting, networking, and developing centers of influence and appropriate referral sources.

• Relationship Management:
  Drive net customer growth through attraction, expansion, retention, and servicing of small business relationships. Support multiple financial centers in a defined geographic territory focusing on their portfolio and business customers. Handle customers with up to approximately $2 million in annual revenues, with lending needs up to $100 k‑$250 k. Serve as a trusted advisor and primary point of contact.
• Business Development:
  Proactively find new clients through networking, direct outreach, and developing referral sources.
• Financial Solutions:
  Offer and advise on a range of products such as business loans, lines of credit, payment processing, treasury management, and digital tools.
• Sales & Growth:
  Identify opportunities to expand services (share of wallet) and meet sales targets, working with other bank departments.
• Credit Analysis:
  Analyze client financials and business needs to structure appropriate lending solutions, often involving risk assessment.
• Customer Service:
  Handle service requests, resolve complex issues, and ensure a positive branded customer experience, even guiding clients to digital tools.
• Market Expertise:
  Stay informed on market trends, local economies, and competitor offerings to better advise clients.

• Business Calling 60% – Office/At‑work Station 40%
• Travel Required
• No hazards.
• No unusual or physical exertion required.

• Bachelor’s Degree in Finance, Business, or related field, or 4 years of relevant experience.
• 3‑5 years in banking, finance, or sales; sales experience strongly preferred.
• Strong understanding of financial products, credit, and analysis.
• Excellent interpersonal, communication, and problem‑solving skills.

Union Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

This job description does not list all of the duties of the job. Other duties and responsibilities may be assigned. This job description may be revised at any time. This job description is not a contract for employment and either the employee or the employer may terminate employment at any time, for any reason or no reason.

Mid‑Senior level

Full‑time

Finance and Sales

Banking

Grand Rapids, MI

$21.00 – $28.00 per hour

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