Mortgage Early Default Counselor

Job Description

Primary

Location:

5519 Glenwood Hills Pkwy, Grand Rapids, MI 49512

Employee Status:
Full-Time

Workplace Type:
Fully On-Site

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter.

LMCU is looking for a Mortgage Early Default Counselor to preserve the Credit Union’s assets by controlling delinquent mortgages, collecting mortgage loan payments, and/or mitigating Credit Union Losses.

• Educate members of the benefits of fulfilling their mortgage payment obligations
• Contact delinquent members via telephone and written correspondence in an attempt to resolve the delinquent loan issue.
• Process routine transactions, document loan comments, and respond to members, investors, or other 3rd party inquiries.
• Research and prepare documentation, handle mortgage accounts in accordance with established guidelines and policies to determine the appropriate course of action.
• Maintain compliance to LMCU, Fannie Mae, Freddie Mac, Ginnie Mae, VA, and RD established collections policies and procedures.

• 1-3 years of relevant experience in similar or related roles, including any preparatory experience that has prepared you for this position
• Valid driver's license and ability to drive as required for the role
• Strong interpersonal and communication skills with the ability to build trust and credibility while handling sensitive and confidential matters with diplomacy
• Proven ability to engage effectively with customers, team members, and external vendors through in-depth dialogues, conversations, and explanations
• Experience motivating, influencing, and advising others on significant matters, with the skill to educate and guide stakeholders at various levels

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
• To see a full list of our benefit offerings, check out this helpful guide!

LMCU is an Equal Opportunity Employer

Contact:
Careers