Customer Success Specialist

Clicki is helping small businesses take back control of their growth.

Instead of relying on expensive ads from big tech platforms, Clicki enables companies to turn their customers, employees, and partners into powerful referral engines. Our platform powers automated referral programs, tracks every referral in real time, and handles payouts instantly through modern cashout methods like Venmo, Pay Pal, ACH, and more. Hundreds of brands across the country already rely on Clicki to generate new customers, and we’re just getting started.

We're looking for a Customer Success & Integrations Specialist who wants to help those businesses win.

In this role, you’ll work directly with customers to launch referral programs, troubleshoot integrations, and ensure they get maximum value from Clicki. You’ll become a trusted partner to the companies using our platform and play a critical role in helping them grow faster.

This is not a traditional support role. At Clicki, customer success means helping real businesses succeed — solving problems, improving systems, and making sure our customers are seeing real results from the platform.

If you enjoy solving problems, learning new technologies, and working in a fast-growing startup environment where your work has real impact, you’ll fit right in.

Guide new customers through onboarding and help them launch successful referral campaigns using Clicki.

Assist customers with questions related to:

• Campaign setup
• Referral tracking
• Cashout workflows
• Promoter sign-ups
• Payout triggers
• Landing pages and referral links

Help customers connect Clicki with the tools they already use, including CRMs and automation platforms such as:

• Hub Spot
• Service Titan
• Field Routes
• Other industry systems

Serve as a trusted partner for the businesses using Clicki. Our goal is to help customers grow their companies, not just answer support tickets.

As you work with customers, you’ll help uncover opportunities to:

• Launch additional referral campaigns
• Expand referral programs to employees and partners
• Adopt new Clicki features

You’ll collaborate with our product and engineering teams to elevate bugs, identify feature improvements, and bring customer feedback directly into product development.

Document common questions and solutions so customers can find answers faster and our support experience keeps improving.

Success in this role means:

• Customers successfully launching and scaling referral programs
• Fast, thoughtful responses to support requests
• Integrations running smoothly
• Customers staying engaged and seeing measurable results from Clicki
• Strong relationships with the businesses using our platform

When our customers grow, we grow.

We’re less interested in perfect resumes and more interested in problem solvers who care about helping customers succeed.

Ideal candidates will have:

• Experience in SaaS support, onboarding, or customer success
• Strong troubleshooting and problem‑solving skills
• Comfort working with technical systems, APIs, or integrations
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast‑moving startup environment
• Curiosity and willingness to learn new technologies quickly

• CRM systems
• Automation tools like Zapier
• Webhooks or API‑based integrations
• Home service industry software

Clicki was built by entrepreneurs who have scaled real service businesses and know firsthand how hard it is for small businesses to grow.

Give small businesses the tools to grow faster and compete with the biggest brands.

We believe referral‑driven growth is one of the most powerful and underutilized channels in business. Our platform helps companies unlock that potential.

At Clicki you’ll be part of a small, fast‑moving team building products that thousands of businesses rely on.

Your ideas will matter. Your work will be visible. And your impact will be real.

• Opportunity to grow with a fast‑scaling SaaS company
• Startup environment where your work directly impacts customers
• Direct collaboration with founders, product, and engineering teams
• The chance to help businesses across the country grow through referrals
• Join us in building the future of referral‑driven growth.