Customer Service Representative

Pay: $20/hour
Schedule: Full-time
Location:
Grand Rapids, MI

Training (first 2 weeks):

• Monday–Friday, 8 AM–4 PM (in-office)

Ongoing schedule:

• Monday–Friday, 12 PM–8 PM (in-office)

Join a growing communications technology company based in Grand Rapids that provides equipment and customer support nationwide. The culture is laid-back and fun — the team enjoys outings like escape rooms, skydiving adventures, and Halloween contests. Every other Friday features catered lunches, plus free snacks in the office. Top performers are recognized monthly with Employee of the Month awards, earning perks like a reserved parking spot, a massage coupon, or a $250 Amazon gift card.

The dress code is business casual (jeans welcome).

Phone Support

• Handle ~50 calls per day (depending on volume)

• Troubleshoot issues, process updates, and make group changes

• Document each interaction using the Interactions Tracker to identify trends and improve service

• Send review requests to satisfied customers

Email Support

• Respond to customer inquiries via email as needed

• Log email interactions in the tracker and send follow-up review requests

Team Support

• Assist the fulfillment team during slower call times

Minimum Requirements

• Strong phone communication and customer service skills

• Excellent written communication

• Fluent in English

• No prior experience required — candidates with retail or customer-facing backgrounds often excel in this role

#INOCT
2025