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Customer Service Rep HelpDesk/Support Customer Success Mgr./ CSM Bilingual

Collections Solutions Advocate

Job in Grand Rapids, Kent County, Michigan, 49528, USA
Listing for: Fifth Third
Full Time position
Listed on 2026-01-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
A financial institution in Grand Rapids is seeking a Customer Solutions Advocate (Collections) to handle delinquent accounts through effective communication and conflict management. The role requires at least one year of experience in collections or customer service, with an emphasis on maintaining excellent customer relations and achieving positive outcomes. Candidates should be proficient in Microsoft Office and demonstrate strong organizational skills.

This is a full-time position with an end date for applications on March 8, 2026.
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