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Customer Service Rep Bank Customer Service

Delinquency Solutions Advocate — Banking

Job in Grand Rapids, Kent County, Michigan, 49528, USA
Listing for: Fifth Third
Full Time position
Listed on 2026-01-28
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bank Customer Service
Job Description & How to Apply Below
A national banking institution is seeking a Customer Solutions Advocate in Grand Rapids, MI. This role involves communicating with defaulted customers to propose payment solutions, monitoring delinquent accounts, and ensuring compliance with policies. The ideal candidate will have at least one year of experience in collections and a strong proficiency in customer service and communication. A high school diploma is required, along with expertise in Microsoft Office.

Join a team that values your contribution to customer satisfaction.
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