Bilingual Customer Service Representative; No weekends

Overview

Schedule
:
Monday through Friday 7:45a-5:00p;
Reports To
:
General Manager;
Pay
: $18.00/hr;
FLSA Status
:
Full Time Non-Exempt. Our Bilingual CSR will provide top rated customer service to both English and Spanish speaking customers.

• Answer and direct phone calls professionally
• Act as “first impression” of all guests who enter the building; greeting, assisting, and directing
• Update customers on status of their vehicle
• Provide exemplary customer service (EDGE) in a friendly and professional manner
• Daily data entry into database/systems
• Clean and maintain lobby and other common areas; keep tidy and organized as well as offering beverages or snacks to guests
• Facilitate/Coordinate Rentals/Loaners (scheduling)
• Create and maintain warranty files with accuracy
• Receive and enter incoming payments into database/system (A/R Reports) with accuracy
• Transport customers to and from the shop when necessary
• Maintain communication with accounting department & assist with end-of-month process
• Order all office supplies as directed
• Maintain and oversee petty cash/cash drawer balances/deposits with accuracy
• Tend to all incoming and outgoing mail
• Maintain excellent attendance record
• Create relationships and build positive rapport with customers
• Complete follow-up phone calls to customers with completed jobs and report back to GM when necessary
• Calling on insurance assignments
• Calling on opportunities list and schedule repairs accordingly
• Coordinate all inner office events to foster a positive work environment
• All other duties not listed but assigned

• Fluent in Spanish (required)
• Prior administrative/reception experience 3+ years (required)
• High School Diploma/GED (required)
• Valid and clean Driver's License (required)
• Uphold Company Core Values (required)
  * see below

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Ability to withstand environmental conditions of Auto Body Shop
• Ability to sit for long periods of time
• Ability to transport customers using company vehicle as needed

• Attitude = Altitude
• Exceptional Distinct Guest Experience (E.D.G.E.)
• Respectful Accountability
• Servant Leadership
• Grow or Die

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.