Administrative Assistant - Customer Support

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

Kitchen Tune-Up is seeking an Administrative Assistant to provide customer support and administrative help for our busy team of kitchen remodelers. This role focuses on customer communication, scheduling, and organizational tasks to ensure smooth operations. The ideal candidate has strong customer service skills, can work independently, is highly organized, and follows instructions well. Position will be based in our Grand Rapids design showroom.

Design experience is a plus but not required.

Duties and Responsibilities:

• Handles customer communications throughout the kitchen and bath remodeling process, including inquiries, updates, and follow-ups.
• Assists customers in the showroom with basic needs and coordinates with the team for design consultations.
• Manages incoming leads by organizing and tracking them to support the sales process.
• Supports the team with administrative tasks, such as updating customer files, gathering before-and-after photos, and maintaining records.
• Performs job invoicing, statement preparation, and mailings using computer systems.
• Maintains mailing lists and ensures adequate levels of literature and inventory.
• Orders products and samples as needed.
• Coordinates production and installation schedules with customers and the team.
• Prepares basic reports on sales performance and pipeline status.
• Assists with event preparation, such as seminars or showroom activities, on an as-needed basis.
• Works collaboratively with marketing, sales, and operations teams.
• Performs any other administrative duties as required to support daily operations.

Our Expectations of You:

• Personally disciplined, self-motivated, and driven.
• Organized in thought and action.
• Able to stay focused on a task through completion.
• Exhibit a strong work ethic.
• Optimistic, enthusiastic, and friendly.
• Curious to learn a new industry at a deep level.
• Excellent written and verbal communication skills.
• Proficient in MS Outlook & Excel.
• Must have a valid driver’s license.

Why Work for Kitchen Tune-Up

• We are a family-owned company so we value consistency, reliability, working hard, and having fun!
• Rapid growth throughout Michigan.
• Growth opportunities available!
• We are a high-quality company with an excellent reputation. You will be supporting custom projects in some of the nicest areas of our community.
• Ongoing training and coaching provided.

Kitchens are the heart of the home! Join our team as we make our clients’ remodeling dreams a reality!

The positions on this website, unless otherwise indicated, are posted by Kitchen Tune-Up® franchisees. Kitchen Tune-Up® franchises are independently owned and operated businesses and if you accept a position with an Kitchen Tune-Up® franchisee, you are employed by that franchisee, and not by franchisor HFC KTU LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC KTU LLC and its parents and affiliates have no input or involvement in such matters.

HFC KTU LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Kitchen Tune-Up® franchisee posting the position.