Customer Service Representative

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

Gallagher Charter Lakes is looking for an Insurance Customer Service Representative to join their growing team. This is a full‑time hybrid position. The typical working hours are Monday through Friday from 8 am to 5 pm EST. Do you have a passion for Customer Service and are looking to work alongside an award‑winning industry leader? This role might be just the right fit for you!

What will you be doing?

• Provides customer service to a variety of customers over the telephone
• Interacts with insureds and explains coverages, updates account information and processes renewals and cancellations
• Responsible for servicing existing clients‑identifying and assessing customer needs to achieve satisfaction
• Receives and responds to customer service inquiries both written and verbal. Follows up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures

Required:

• High school diploma and a minimum of 1 year of customer service experience
• Strong typing and basic computer skills

Preferred:

• Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word
• Active P/C license or willing to obtain one within the first 90 days of employment

Behaviors:

• Solid written and verbal communication skills
• Maintains a high level of professionalism with clients and establishes a positive rapport with every caller

#LI‑TW1

#LI‑Hybrid

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

** The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process.

We value inclusion and diversity

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to…