Mobility Assistant; Go-Bus Scheduler​/Customer Service Part-Time

Mobility Assistant (Go-Bus Scheduler/Customer Service) Part-Time

Join to apply for the Mobility Assistant (Go-Bus Scheduler/Customer Service) Part-Time role at The Rapid.

The Mobility Assistant is responsible for coordinating transportation services with The Rapid's paratransit services, Go Bus. This role involves communicating with customers to schedule, update, and manage trip reservations, ensuring all services meet eligibility requirements and program guidelines. The Mobility Assistant maintains accurate customer records, collaborates with transportation providers and internal teams, and utilizes specialized scheduling software to ensure efficient and reliable service.

A strong focus on customer service, attention to detail, and commitment to supporting the mobility needs of the community are essential to success in this role.

• Hourly rate: $18.92 per hour
• Work schedule:
  
  Friday, 8:30 AM - 5:00 PM;
  Saturday, 8:30 AM - 4:30 PM;
  Sunday, 8:30 AM - 4:30 PM
• Health Insurance – medical and dental coverage options.
• Paid time off – paid vacation and sick time accrue each month.
• Wellbeing and fitness – employee assistance program, onsite fitness center, gym membership reimbursement.
• Access to The Rapid rides for you and eligible dependents.

• Communicate with customers by telephone or in person to schedule trip reservations and provide detailed information regarding services, eligibility, cost‑sharing, and program guidelines. Address and resolve customer concerns or escalations as appropriate.
• Maintain accurate and up‑to‑date customer records by entering and updating information in required computer systems.
• Manage and update ride cancellations, schedule changes, and customer "no‑shows" in designated systems promptly and accurately.
• Serve as liaison between customers, transportation providers, and leadership to support quality service delivery and timely trip fulfillment.
• Utilize online scheduling system extensively to ensure accurate ride requests and appropriate bus or route assignments.
• Coordinate closely with paratransit scheduler as needed to ensure seamless service coordination.
• Establish and maintain effective working relationships with coworkers, leadership, and staff across all levels of the organization.
• Other duties as assigned.

• High school diploma plus one (1) or more years of related experience.
• Basic computer skills including Microsoft Office. Ability to learn scheduling software and other proprietary systems required.
• Excellent verbal and written communication skills with the ability to interact professionally and compassionately with a diverse customer base, including individuals with disabilities and elderly persons.
• Strong active listening skills to fully understand customer needs, confirm details, and ensure accurate itinerary scheduling.
• Strong customer service skills, including the ability to remain patient, empathetic, and solutions‑focused when addressing customer needs and concerns.
• Proficient computer skills, including experience using scheduling software, data entry systems, and standard office applications.
• High attention to detail with strong organization and time‑management skills to manage multiple tasks and schedule changes efficiently.
• Ability to accurately enter, update, and maintain customer records and trip information in computerized systems.
• Strong problem‑solving skills with the ability to quickly assess situations, identify alternatives, and recommend appropriate solutions.
• Ability to work independently and collaboratively within a team environment.
• Capacity to remain calm and effective under pressure, including handling high call volumes.
• Knowledge of or ability to learn paratransit service operations, eligibility criteria, and service guidelines.
• Ability to maintain confidentiality and follow all relevant policies, procedures, and regulatory requirements.
• Demonstrated reliability, including promptness, dependability, and consistent attendance.

Must frequently lift or move up to 30 pounds for movement of boxes, files or other items. May also include…