Float Teller, Part Time​/S - Medical Mile

Float Teller, Part Time (M/W/F/S) - Medical Mile

Join us as a Float Teller, Part Time (M/W/F/S) at Lake Michigan Credit Union (LMCU), based in Medical Mile.

• Job Title: Float Teller
• Primary
  
  Location:
  
  Medical Mile
• Employee Status: Part‑Time Hourly
• Estimated Hours/Week: 27
• Remote: No
• % of Travel for the Position: More than 50% within assigned region

• Weekly Pay
• Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision
• Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
• Retirement options like 401(k) with company match and pension.
• Paid time off:
  Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.
• Tuition reimbursement
• To see a full list of our benefit offerings – check out this helpful guide!

The Teller is the face of LMCU, responsible for creating a warm and welcoming member experience while accurately processing a high volume of transactions. This position requires a strong focus on service excellence, member retention, and promoting LMCU’s products and services to help all members achieve long‑term financial goals. Tellers act as the first line of defense to mitigate fraud and protect both LMCU and our members.

They contribute to the branch’s success by providing exceptional service, maintaining accuracy in transactions, and driving the growth of the organization by leveraging their broad knowledge of LMCU products and services.

• Promote a positive member experience leading to member retention through proactive engagement and building trusting relationships with members.
• Identify and address member needs, offering information and guidance about products and services that align with their financial goals.
• Provide friendly, professional, and efficient service to all members, ensuring a high level of satisfaction.
• Resolve conflicts and de‑escalate adverse situations, ensuring positive outcomes for both members and LMCU.

• Accurately perform basic and advanced teller transactions in accordance with LMCU’s policies and procedures, including deposits, withdrawals, transfers, loan payments, check cashing, check ordering, and wire requests.
• Maintain and balance a cash drawer daily, ensuring that all cash assigned, received, and disbursed is accounted for.
• Consistently demonstrate accuracy and attention to detail when processing transactions to ensure smooth daily operations.
• Demonstrate strong risk management practices, including knowledge of fraud prevention guidelines and robbery procedures, and consultative conversations to identify red flags for risk and fraud prevention.
• Ensure compliance with LMCU policies, procedures, and regulatory requirements, including handling cash, processing transactions, and managing member data while monitoring for fraudulent activity.
• Adhere to all security protocols, ensuring the safety of both members and employees in the branch environment.

• Demonstrate and apply in-depth knowledge of all LMCU products and services, including their benefits and features, and compellingly present solutions to members’ financial needs identified through consultative conversations.
• Actively identify opportunities to refer members to appropriate products and services based on their financial needs.li>
• Contribute to branch goals by meeting individual referral and service targets, driving the growth of the organization through member education and product promotion.

• Continuously improve knowledge of LMCU products, services, policies and systems through regular training and self‑development.
• Identify opportunities to educate members on the features and benefits of LMCU’s digital platforms, helping them leverage technology to meet their banking needs and keeping members up to date on emerging technology.
• Stay up‑to‑date on all branch systems, operations, and technology to provide accurate and efficient service.

• A minimum of one year up to three years of similar or related experience, including preparatory experience.
• Previous cash handling…