Audio Visual Service Coordinator

Join and apply for the Audio Visual Service Coordinator role at CTI
.

This role is based in our Grand Rapids Branch in Wyoming, MI, and is an excellent opportunity to grow in a customer‑focused organization that values innovation and teamwork.

$35,000.00/yr - $50,000.00/yr

CTI has been a leading audio‑visual provider for over 36 years. We aim to deliver fantastic customer experiences and empower employees who are friendly, hardworking, and dedicated to excellence.

• Answer incoming calls from customers regarding service needs.
• Schedule service calls nationwide.
• Coordinate with the operations team to schedule available technicians.
• Follow up with service calls to ensure customer satisfaction.
• Maintain accurate service ticket updates in our system.
• Initialize RMAs and collaborate with shipping and receiving departments.
• Perform other duties as assigned.

• Minimum high school diploma or equivalent.
• Prefer at least two years in a corporate, service, or hospitality environment.
• Customer service experience.

• Boldly embrace company culture.
• Work independently with minimal guidance while asking questions when needed.
• Strong verbal and written communication skills; serve as the face of our company to clients.

• Base Salary $35,000 to $50,000/yr (DOE).
• Employer‑matched medical and dental insurance (after 60 days).
• Employer‑matched 401K up to 3% (after 6 months).
• Bonus eligibility based on a results‑oriented incentive plan (after 3 months).
• Graduated PTO, major holidays off, and three floating holidays starting from day one.
• Special gifts for significant life events.
• Cell phone reimbursement plan.
• Long‑Term and Short‑Term Disability coverage fully paid by CTI.
• Life Insurance fully paid by CTI.

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

• Entry level

• Full‑time

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• IT Services and IT Consulting

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