Assistant Project Manager

Heartland Builders Assistant Project Manager

Grand Rapids, MI | Full-Time | $54,000/year + Benefits & Bonus Potential

At Heartland Builders, we don't just build homes - we create experiences. We are an on-your-lot custom builder and have created a process that's transparent, personalized, and fun - not only for our clients, but for our team.

We're looking for an Assistant Project Manager to ensure every client's journey after move-in is handled with care, professionalism, and attention to detail. This role is about more than fixing issues - it's about living our values:
Be Great at What You Do, Treat Everyone Well, Fanatical About the Details, Positive Energy, and Do the Right Thing.

Warranty Management

• Be the face of Heartland Builders during the warranty phase.
• Conduct home walkthroughs with clients at scheduled warranty appointments.
• Manage and resolve warranty issues promptly and professionally.
• Track warranty requests in company systems to ensure accurate documentation.
• Coordinate with clients, trade partners, and Project Managers to complete warranty work.
• Apply technical skills to diagnose and resolve field issues (light carpentry, touch-up painting, minor repairs).
• Provide weekly updates to management and monitor trade contractor performance.

Permits & Utilities

• Assist Project Managers with municipal permitting.
• Coordinate with utility companies for estimates and installations.
• Travel to job sites to meet with trade contractors, suppliers, and inspectors.

General Support

• Assist Project Managers at job sites as needed.
• Support Project Managers during framing reviews, trim walkthroughs, final checklists, and orientations.
• Maintain excellent communication with clients and deliver exceptional customer service.

• Strong understanding of residential construction practices and terminology.
• Hands-on skills to perform light carpentry, painting, and minor repairs.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to coordinate multiple tasks with attention to detail.
• Positive, professional attitude with a client-first mindset.
• Valid driver's license and clean driving record.
• Willingness to undergo a drug test if requested.

• Competitive salary:
• $54,000/year
• Health insurance (60% of premium paid by Heartland)
• Company vehicle provided
• 3 weeks PTO + paid holidays
• 401(k) with company match after 1 year
• Bonus potential
• Growth opportunities with a company that values excellence, details, and teamwork