Customer Success Manager; Grand Rapids

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Magma is one of the world’s fastest-growing and most celebrated edtech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning—while giving them real-time visibility into student progress. The result? More inclusive, engaging, and effective math classrooms for all learners. We’re tackling math underperformance, aiming to improve outcomes  we expand across the U.S. and Europe, we’re building a team as ambitious as our mission: to help millions of students unlock their full potential in math.

As the Customer Success Manager, you will oversee, nurture, and sustain a portfolio of Midwestern US and Canadian District Partners, ensuring educators successfully implement and derive continuous value from Magma. Your primary mission is to onboard teachers, coaches, and school leaders and see through their long‑term success with Magma. With deep product knowledge and a customer‑centric mindset, you will advise leaders on how to leverage Magma’s products and services to achieve their goals.

• Build and maintain trust‑based relationships with district leaders and teachers as your primary point of contact
• Understand each district’s unique needs and objectives related to Magma in the classroom
• Regularly communicate with customers to check satisfaction and provide assistance
• Guide new customers through onboarding to ensure successful implementation
• Provide virtual and onsite training and resources to help customers use Magma’s products and services
• Strategize about low usage and at‑risk accounts, working closely with Account Managers to ensure successful renewal
• Identify growth opportunities and work with Account Managers to expand customer accounts
• Encourage satisfied customers to become advocates, supporting case studies and testimonials
• Gather feedback and insights to inform product development
• Analyze customer data and usage patterns to identify trends and opportunities for improvement

• 2–5 years of experience as a Customer Success Manager
• Previous work in ed tech and/or education
• Desire to work in a scale‑up environment
• Proven track record of building and retaining strong relationships
• Self‑led and goal‑oriented
• A curious mindset with strong eagerness to learn and understand product technical aspects
• Proactive problem solving and strong organizational abilities
• Experience using data and evidence to inform decision‑making
• High‑energy and strong interpersonal skills
• Confidence and ease when speaking to large groups of people
• Flexibility with working across timezones and willingness to travel

• Part of a growing tech scale‑up with a mission to positively impact K‑12 math education across the U.S.
• Supportive, highly collaborative team environment
• Open to innovative ideas and new solutions
• Opportunity to visit partner districts and see Magma in action across the country
• Meaningful mission and exceptional impact on education, society, and how children learn math worldwide

Grand Rapids, Michigan – in‑office first culture, working from the Grand Rapids office four days per week.