Customer Success Manager; Grand Rapids

Customer Success Manager (Grand Rapids)

Magma Math is one of the world’s fastest‑growing and most celebrated edtech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning — while giving them real‑time visibility into student progress.

We’re tackling the challenge of math underperformance and already help thousands of schools. As we expand, we’re building a team dedicated to help millions of students unlock their full potential in math.

As the Customer Success Manager, you will oversee, nurture, and sustain a portfolio of Midwestern US and Canadian District Partners and play a powerful role in ensuring educators successfully implement and derive continuous value from Magma.

Your primary mission is to onboard teachers, coaches and school leaders and see through their long‑term success with Magma. You will be highly visible to schools, communicating frequently with district stakeholders including administrators, coaches, curriculum directors and teachers. With deep product knowledge and a customer‑centric mindset, you will advise leaders on how to leverage Magma’s products and services to achieve their goals.

You will work with coaches and teachers to ensure product adoption and best practices in the classroom, promoting exemplary mathematical instruction and discourse among teachers and students.

As a team player, you will collaborate with the CS team to exceed districts’ expectations and continuously modify the customer experience. You will also enhance the experience by communicating closely with other teams such as Account Management, Product and Sales to align on a shared vision.

• Build and maintain strong, trust‑based relationships with district leaders and teachers as their primary point of contact.
• Understand each district’s unique needs and objectives as they pertain to their larger goals for Magma in the classroom.
• Regularly communicate with customers to check on their satisfaction and provide assistance.
• Guide new customers through the onboarding process to ensure a successful implementation.
• Provide virtual and onsite training and resources to help customers effectively use Magma’s products and services.
• Strategize about low usage and at‑risk accounts, working closely with Account Managers to ensure our customers’ successful renewal.
• Identify growth opportunities and work with Account Managers to expand customer accounts.
• Encourage and support satisfied customers to become advocates, encouraging them to participate in case studies and testimonials.
• Gather customer feedback and insights to inform product development and improvement.
• Analyze customer data and usage patterns to identify trends and opportunities for improvement.

• 2–5 years of work experience as a Customer Success Manager.
• Previous work in ed‑tech and/or education.
• Desire to work in a scale‑up environment.
• Proven track record of building and retaining strong relationships.
• Self‑led and goal‑oriented.
• A curious mindset with a strong eagerness to learn and understand the product’s technical aspects.
• Proactive problem‑solving and strong organizational abilities.
• Experience in using data and evidence to inform decision‑making.
• High energy and strong interpersonal skills.
• Confidence and ease when speaking to large groups of people.
• Flexibility with working across time zones and willingness to travel.

• Be part of a growing tech scale‑up with the mission of positively impacting K‑12 math education across the U.S.
• Supportive, highly collaborative team environment.
• We invite innovative ideas! Magma is open to new solutions and approaches. Your ideas will be valuable to our growth.
• Visiting partner districts is rewarding—you’ll see Magma in action and learn deeply how the product impacts student learning.
• Opportunity to work on a meaningful mission with exceptional impact on education, society and children’s learning worldwide.

Grand Rapids

We are an in‑office first culture and work from our Grand Rapids office four days per week.