Key Account Manager

We are recruiting for a Key Account Manager who will serve as the primary
liaison between the Company and the Customer to facilitate the efficient
delivery of products and services. The Key Account Manager leads a
cross-functional team that includes members from sales, engineering, purchasing
and operations to provide excellent customer service and achieve program
objectives for delivery, cost and quality.

Essential Duties and Responsibilities

Manages customer programs from purchase order through final delivery, with a
drive to provide Superior Customer Service .
Coordinates internal and external resources to ensure efficient execution
and on-time delivery of current orders, projects, and new program launches.
Establishes and cultivates excellent internal and external customer
relationships while serving as the primary interface with our customers to
answer questions, resolve issues and provide information.
Works with Engineering and Operations Teams to ensure quality products are
produced per customer specifications.
Coordinates with internal and external teams to align ABT commitments with
customer needs and deadlines. Works to remove roadblocks that could impact these
commitments and elevates internally and externally where necessary.
Regularly communicates with and updates customers regarding program
progress, delivery dates, and metrics.
Investigate and resolve customer concerns, including return materials,
pricing and delivery issues. Reconciling supporting data and systems to ensure
customer satisfaction and clearing challenges when necessary
Creates, maintains and monitors Actions Register for each program to ensure
timely resolution of all open actions.
Performs risk management and escalates to management appropriately.
Become fluent in purchase order requirements and/or long-term agreements in
order to ensure compliance with internal and customer standards, processes and
procedures.
Ensures that all technical communications and shipments to customers are in
compliance with ITAR.
Performs other duties as assigned by Manager.

Qualifications/Requirements

Bachelor's Degree
Excellent problem-solving skills
Excellent customer service and communication skills
Proficient in Microsoft Office applications

Qualifications/Preferred

Documented technical experience
Experience reading and understanding technical drawings, designs, and
specifications
Program Management experience
Ability to understand customer quality, commercial, and technical
requirements