Scheduler, Administrative​/Clerical

Contract Duration:
Contract Mar 3, 2027 (High potential for extension)

Open Positions: 2

Department:
Operations / Distribution Scheduling

Onsite

Schedule:

Monday, Tuesday, Thursday

Work Hours: 6:30 AM – 3:00 PM EST

Position Overview:

The Scheduler I will support the Distribution Operations team by coordinating daily and weekly schedules for field crews working across the HQ territory. This role ensures that planned construction and service work is scheduled accurately, customer commitments are met, and operational priorities are communicated effectively. The Scheduler I will work closely with Operations Supervisors, customers, and internal stakeholders to keep schedules up to date and field crews fully informed.

Key Responsibilities

• Report daily to Kimberly James‑Quarell and Brian, providing updates on work volumes, customer requests, and scheduling changes.
• Manage scheduling for distribution field crews, including:
• New residential and commercial service requests

Planned construction work

• Customer‑generated service tasks
• Prepare and publish next week’s execution schedule, ensuring alignment with crew availability and operational priorities. Send required morning reports summarizing previous‑day performance and current‑day readiness.
• Communicate daily with the Operations Supervisor to confirm crew allocations, task readiness, and any changes in priority.
• Call customers to confirm appointment times, reschedule commitments when needed, and provide updates if deadlines cannot be met.
• Maintain accurate data in internal systems; update task notes, schedules, and work status.
• Support continuous improvement by identifying scheduling conflicts, delays, or patterns affecting crew productivity.

Required Qualifications

• High School Diploma or equivalent.
• 2–4 years of experience in scheduling, dispatch, coordination, or customer‑facing operational roles.
• Strong communication and customer service skills.
• Ability to manage fast‑paced, high‑volume scheduling tasks with accuracy.

Preferred Qualifications

• Experience working with field crews or operational teams.
• Working knowledge of SAP or similar enterprise systems.
• Strong attention to detail with the ability to analyze data and adjust priorities.

Interview Process

• In‑person panel interview with hiring manager and team representatives.
• Assessment of communication, scheduling capability, and situational response skills.