Loss Mitigation Processor

Job Description

Job Description

Title:
Loss Mitigation Processor

Reports to:
Loss Mitigation Processing Assistant Team Lead

Job Type: Clerical – Non-Exempt – Full Time

Job Purpose: Intakes all loss mitigation files prior to review and requests additional documents as necessary. Is the primary back up for the Receptionist.

Key Responsibilities and Accountabilities:

• Receive new files through the secure File Transfer Portal, client portals or via email and accurately enter data, and note the internal system with key information when instructed by Team Lead or Asst Team Lead.
• Accurately enter data into SAMS system and monitor for changes in borrower information, correct and note as needed.
• Pull loan data from client secure service systems as assigned and if access is available.
• Retrieve and save LDP and GSA (if authorized by Client) and NW reports for FHA LMP & Streamline files and merge into the loss mitigation file.
• Retrieve FHA Neighborhood Watch Case Summary Reports, as applicable.
• Understand Insurer Guidelines and monitor for changes.
• Accurately noting SAMs with any changes in record, saving client emails in files and forwarding to appropriate departments as needed when adding additional information.
• Review each Loss Mitigation file to determine if all the baseline documentation has been provided and prepare an additional information or acknowledgement letter, as applicable.
• Communicate to the client missing document requests and track files for completion deadlines using SAMs tickler reminders at all times.
• Process all trailing documents within 24 hours of receipt noting SAMS as necessary to communicate progress.
• Respond to all client inquiries within 2 hours of receipt or forward to appropriate department.
• Stays updated on all compliance updates and PII Security training.
• Attend all department training meetings, webinars or other department meetings.
• Assist with the training of new co-workers.
• Maintain confidentiality standards that protect PII (Personally Identifiable Information) data.
• Help in working to Foster/maintain a positive company culture.
• Participate in special projects and other duties as assigned.

Knowledge

Skills and Abilities:

• Proficient in Microsoft office-Outlook
• Proper phone etiquette with Ability to operate multi-line phone system.
• Accurate Data entry skills
• Attention to detail.
• Ability to multi-task and switch tasks seamlessly
• Ability to work in a primarily paperless environment.
• Knowledge of Adobe Writer or Bluebeam a plus

Decision Making Authority: Independent decision making with team as necessary, able to defer to team leads if necessary.

Minimum Experience and

Education Requirements:

• High school degree (or equivalent) required, some college preferred.