Admissions Coordinator

Summary

This position requires the admissions coordinator to be responsible for supporting the Admissions team through administrative duties and coordination of key initiatives. The admissions coordinator will also attend meetings with the admissions managers and work on special projects in conjunction with the Admissions Leadership team. This role will report to the director of admissions. A continuous improvement mindset is essential to discover new tools to help improve efficiencies of the department.

• Manage processes for new team member onboarding as well as deactivation upon a team member’s departure.
• Assist Admissions Leadership team with general administrative items including but not limited to scheduling, printing, content design, mailings, ordering supplies.
• Act as a liaison between ARs and other Service Center departments and third-party vendors to ensure ARs have all tools/resources necessary to perform their required duties, and to improve performance and workplace efficiency.
• Maintain admissions resource website through updating pertinent information, adding, creating, and removing content.
• Regularly attend departmental meetings recording notes and next step action items as well as participate in projects.
• Adhere to project timelines, budgets, and quality standards while managing multiple engagements.
• Create and distribute necessary communications to department, including ARs.
• Develop, proofread, restructure, and edit relevant content as requested by Admissions Leadership team.
• Manage Calendly account, including support and training for all participating team members.
• Plan and facilitate, in coordination with special events team and admissions managers, logistics for all events, including guest lists, venue preparation, presentation materials, catering, entertainment, transportation, equipment, décor, and marketing materials.
• Ensures company and department policies and procedures are upheld.

• A bachelor’s degree in marketing, business, or related field is preferred.
• Demonstrates leadership qualities and interpersonal skills to function at a higher level of professionalism.
• Excellent written and verbal communication skills, and strong proficiency in time management.
• Prior experience in administrative support and/or operations management related duties is desirable.
• Confident and skilled in analyzing and reporting data, specifically in utilizing CRM, NHA internal systems, Microsoft Excel, and other necessary platforms.
• Engages in initiatives and special projects within the department and cross functionally as identified or assigned.
• Proficient in building strong relationships and effectively communicating with diverse audiences.
• With a high sense of urgency, possess critical thinking, time management, and problem-solving skills, particularly when faced with disruptions.
• Possesses the ability to complete requests from department in a timely manner, with accuracy and precision.
• Displays an organized and results-oriented approach, motivation to perform without extensive direction, and demonstrates high quality work and level of accuracy while using a creative, solution-oriented approach.

This is an in-person position at our NHA Service Center located at 3850 Broadmoor Ave., Grand Rapids, MI.

National Heritage Academies is an equal-opportunity employer.