Office Coordinator - Hepatology​/Grand Rapids

Office Coordinator - Hepatology - Full Time (40

Hrs)/Days - Grand Rapids

💼 Henry Ford Hospital - Detroit Main Campus

259443

Job Title: Office Coordinator
Job Type: Full-Time - Monday to Friday, 8AM-5PM
Location: Grand Rapids Outreach Location - 4100 Lake Drive SE Suite 205 Grand Rapids MI 49546

* Must be willing to travel to Muskegon office 1x monthly.

GENERAL

SUMMARY:

Under the general supervision of the department manager, the Office Coordinator is responsible for the day-to-day operations of the office at our Grand Rapids outreach location. This role plays a key part in ensuring efficient administrative processes, high-quality patient service, and effective team coordination.

PRIMARY RESPONSIBILITIES:

Coordinate daily office operations and ensure smooth administrative workflow.

Serve as the first point of contact for guests and patients, providing excellent customer service and addressing immediate needs.

Supervise and support clerical/administrative staff, including scheduling and staffing coordination.

Lead orientation and onboarding of new team members.

Act as a resource for office and clerical staff, addressing questions and resolving issues.

Maintain accurate records and oversee office compliance with departmental standards.

Support clinical team with prior authorizations and medical documentation as needed.

Utilize EPIC system for scheduling, patient records, and communication.

Travel to an offsite location once per month to support outreach operations.

REQUIRED QUALIFICATIONS:

Minimum of 4 years of experience in an office coordinator or equivalent administrative role.

Medical Assistant or EMT background preferred.

Experience with
EPIC and prior authorization processes preferred.

Strong communication and organizational skills.

Ability to work independently with minimal supervision.

Proficient in Microsoft Office Suite and general office systems, problem solver, and staffing coordinator.

EDUCATION/EXPERIENCE

REQUIRED:

High school graduate or G.E.D. equivalent is required. Associates Degree in Business, Medical Assisting or Healthcare Management preferred.

Four (4) years of previous experience in hospital/healthcare office.

Knowledge of medical terminology and general office procedures.

Literacy and experience using Microsoft Office software programs required.

Previous supervisory or team leader experience preferred. Advanced knowledge of office equipment.

Additional Information

• Organization:
  Henry Ford Hospital - Detroit Main Campus
• Department:
  Hepatology - Grand Rapids
• Shift: Day Job
• Union Code:
  Not Applicable

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.