Workforce Development Administrative Assistant

Summary of the Role

The Workforce Development Administrative Assistant plays a vital role in supporting Workforce Development. This role works under the direction of the Workforce Development Coordinator, and in collaboration with the Workforce Development Job Coach, the WFD team at Next Step of West Michigan, and the Advancement and Faith teams at MTM.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We expect all staff to project and exemplify a passion for a faith-based approach, to advocate for the guests, to be humble, supportive team players, who acknowledge their gifts and those of others, are truthfully transparent, seek input from others, admit and learn from mistakes, are highly coachable and approachable. We expect a hungry, innovative, goal-oriented, eager contributor, who shows a dedicated work ethic.

We expect our staff to exhibit empathy, compassion, active listening, self-awareness, and practice sensitivity across racial, class, and cultural lines. We look for work habits of punctuality, dependability, accountability, responsibility, cooperation, integrity, problem-solving, and overall positivity.

These attributes, combined with the performance of one's duties and achievement of goals will be equated with the quality of one's overall job performance. Please refer to them often and feel free to ask for feedback on these areas regularly.

Job Plan

• Organize and schedule Momentum classes for current and future cohorts
• Welcome and assist guest presenters and participants for Momentum class
• Work with WFD team on alternative transportation options for Momentum participants to class and employment (currently MTM van, other options are public transport, Wheels to Work, etc. as primary resources)
• Work with the WFD, Advancement, and Faith teams to market and build out ministry and revenue generation (space rental) opportunities at the Hope Center.
• Occasionally assist WFD Coordinator and Job Coach for employment 1-on-1s, case notes, guest handoffs to tracks programs, and meeting new employment partners.
• Attend meetings and work towards WFD/employment goals and grant objectives (Meijer Foundation, etc.)

Required Qualifications

• Strong organizational, scheduling, and time-management skills with the ability to manage multiple tasks, classes, and stakeholders simultaneously
• Clear, professional verbal and written communication skills
  , with a welcoming and service-oriented demeanor
• Ability to work effectively under the direction of the Workforce Development Coordinator and collaboratively with Job Coaches, Advancement, Faith, and external partners
• Demonstrated attention to detail for documentation, case notes, scheduling, and follow-up
• Comfort interacting with diverse populations
  , including individuals overcoming barriers to employment
• Basic proficiency with Microsoft Office / Google Workspace (email, calendars, documents, spreadsheets) and willingness to learn internal systems
• Ability to maintain confidentiality
  , professionalism, and appropriate boundaries when supporting participants
• Reliable transportation and flexibility to support classes, meetings, and occasional off-site activities

Preferred Qualifications

• Strong organizational, scheduling, and time-management skills with the ability to manage multiple tasks, classes, and stakeholders simultaneously
• Clear, professional verbal and written communication skills, with a welcoming and service-oriented demeanor
• Ability to work effectively under the direction of the Workforce Development Coordinator and collaboratively with Job Coaches, Advancement, Faith, and external partners
• Demonstrated attention to detail for documentation, case notes, scheduling, and follow-up
• Comfort interacting with diverse populations, including individuals overcoming barriers to employment
• Basic proficiency with Microsoft Office / Google Workspace (email, calendars, documents, spreadsheets) and willingness to learn internal systems
• Ability to maintain confidentiality, professionalism, and appropriate boundaries when supporting participants
• Reliable transportation and flexibility to support classes, meetings, and occasional off-site activities

Working Conditions

• Regular standing, walking, climbing, crouching, bending, pushing, or pulling
• Understand, speak, read, and write fluent English
• Ability to communicate verbally and to accurately hear, with hearing correction
• Ability to see 20/20, with vision correction
• Able to lift up to 20 pounds regularly
• Able to use fine motor hand functions