Support Professional, Student Life & Leadership - Office Manager

Department & Location

Department: Student Life and Leadership

Location: Grand Rapids, MI

Requisition : 1037

Position Number:

Employee Group: APSS Bargaining Agreement

Schedule: 8:00 AM - 5:00 PM, 40 hours/52 weeks

Compensation: Level A, $20.23 per hour

Benefits: Full-time

Reports to: Director of Student Life and Conduct

Posting Opens: 11/07/2025

Posting Closes: Open until filled

• Overall budget projection and monitoring, and account reconciliation for numerous Student Life & Leadership and student organizations, including the department budget and the food pantry budget.
• Provide direct support to the Director of Student Life & Leadership through regular update meetings, processing navigate referrals, assisting with email inbox, phone calls, and scheduling student meetings.
• Maintain accurate and up-to-date financial records and prepare financial documentation for end-of-year and auditing purposes.
• Responsible for Student Life cash management, which includes weekly sales deposits, cash outs, point of sale reconciliations.
• Manage ordering for Student Life and Student Food Pantry. Serves as back up to the Basic Needs Coordinator for inventory and promotion of Food and Snack Pantry Resource.
• Responsible for daily administration of the Center for Student Life & Leadership including, but not limited to:
• Purchasing approval for any and all event, supplies, and food ordering.
• Coordinate and request through banquet and conference services all space request and space set-up needs.
• Responsible for processing all student organization and student involvement forms (event registration forms, permission to raise funds, popcorn machine rental, Raider Card readers, cash box requests, amplified sound requests, and travel and van rental request forms).
• Verify that approved events are in Raider Connect.
• Communicate timelines in a clear and kind way to students and departments.
• Provide support to the Campus Activities Board's event planning:
• Keep up to date with annual budget and follow all GRCC purchasing and contract procedures.
• Support select CAB events through attendance and representing the Student Life Office.
• Support the campus student events calendar, and provide updates as needed to various campus departments.
• Support the PTK advisor and GRCC/PTK MOU by processing membership payments and sharing processed memberships with the GRCC Registrar's Office.
• Support the development and production of the GRCC Campus Life Newsletter.
• Serve on the Behavioral Intervention Team (BIT) as the team's secretary and support the BIT case-managers in keeping records up to date, prompt follow ups in the case management software system, and closing reports.
• Responsible for processing BIT & student conduct background checks upon request, scheduling BIT & student conduct appointments, and assisting with conduct related paperwork as needed.
• Assist with Student Life counter services including duties related to opening and closing the office.
• Manage office communications; serve as web editor for the Student Life & Leadership office, email templates for student response, tabling, bulletin boards and digital signage related to Student Life & Conduct services at large and/or Student Life sponsored events.
• Maintain and organize Student Life & Leadership Google Drive and Shared Drive. Update access permissions as necessary for personnel changes.
• Provide back up support to Service and Technology Coordinator for front desk management and supervision.
• Provide general support to all Student Life office functions and events.
• Present a positive and professional image, utilizing the GRCC Service Excellence guidelines, to the students, visitors, department and college.
• Participate as a member or leader on teams or committees as requested or as mutually agreed upon.
• Assist in event coordination support.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Performs other related duties as assigned.

• Associate's degree or comparable combination of relevant education and experience.

• Three (3) years of experience in a customer service role or office environment required.
• Experience in higher education preferred.

• Ability to perform functions of the job efficiently and cheerfully in stressful situations.
• Excellent organizational and problem solving skills.
• Excellent written, verbal and interpersonal communication skills.
• Ability to provide high level customer service.
• Possess the personality and enthusiasm to work with students, college staff and general public.
• Proficient in software applications including People Soft, Microsoft Office (MS Word, Excel, Publisher, Power Point).
• Ability to take initiative, to follow through, and effectively manage multiple projects in a timely manner.
• Ability to work effectively with diverse groups and individuals.
• Finalists must possess excellent proofreading…