Client Support Specialist

Client Support Specialist

Classification:
Non-Exempt

Position Type:
Full-time, In-person

Reports to:

MDT & Intake Supervisor

Hourly Wage: $18.00-$20.00

The Client Support Specialist provides a warm, trauma-informed, and organized experience for clients and families. This role functions as a front desk coordinator and administrative support professional within a trauma-informed nonprofit setting.

• Welcome clients, caregivers, interpreters, and visitors with empathy and professionalism.
• Assist with check-ins, forms, questions, and lobby support.
• Interact appropriately with children in the lobby during caregiver appointments.
• Provide trauma-informed customer service.

• Manage the CAC Clinical Calendar and keep schedules accurate.
• Serve as backup intake staff during absences.
• Make day-before reminder calls for sessions.
• Answer and direct phone calls, including covering the phone and Ring Doorbells.
• Review completed paperwork for accuracy.
• Input paper client surveys into the required system.
• Assist with general communications and administrative tasks.

• Lead the filing system, ensuring accuracy and completeness.
• Review and process paperwork from staff.
• Maintain and organize physical files.
• Support large-scale filing projects, including future work involving off-site storage files.

• Maintain a clean, organized, and trauma-informed lobby.
• Implement a cleaning, toy maintenance, and toy rotation schedule.
• Restock bathroom supplies, snacks, coffee, and materials.
• Manage lobby TV content and volume.
• Prepare Advocacy Folders.

• Maintain and regularly update the community referral list (e.g., checking therapist waitlists).
• Assist in identifying and contacting partners for linkage agreements.
• Support volunteer coordination, including opportunities and scheduling.
• Assist in preparing the upper level for tours (presentation, tidiness, informational materials).
• Support major mailings, such as the Annual Appeal, event mailings, and donor communication.

• Verify visitors in NCATrak and manage secure entry to the building.
• Maintain calm communication with distressed clients or callers.
• Enforce lobby policies.
• Ensure efficient internal communication regarding client arrivals and needs.

And other duties as assigned by the President/CE0 or MDT & Intake Supervisor

• Experience in human services, nonprofit administration, trauma-informed care, or child-serving systems preferred.
• Knowledge of child development and abuse dynamics preferred.
• Strong organizational skills, attention to detail, and comfort with technology.
• Proficient in Google Workspace; experience with NCATrak is a plus.
• High school diploma required; some college experience preferred.

• Exposure to trauma-related content and emotionally sensitive situations.
• Extended computer and desk work.
• Ability to lift up to 25 pounds as needed.
• Ability to stay grounded in a busy, sensory-rich environment.

This position is supported by grants and may evolve based on Center needs.