Receptionist, Administrative​/Clerical

Job Overview

The full‑time Receptionist will serve as the first point of contact for RDV Corporation’s guests and callers. He/she will warmly welcome guests and provide clerical support and complete projects as assigned.

• Robust health insurance options with competitive employer contributions.
• 401(k) retirement plan with a generous employer match of up to 7.5%.
• Employer credit of $650/year toward Grab and Go Deli/Market.
• Paid Time Off (PTO) starting at 22 days per year in addition to paid holidays.
• Monthly catered lunches and other culinary experiences.
• Employer paid parking in downtown Grand Rapids.
• Education and training reimbursement programs.
• Discounted membership to MVP Sportsplex.

• Monitor telecommunications system for all incoming calls; transfer calls to extensions or voicemail; take detailed messages; handle inquiries or direct them to appropriate staff; notify staff of pending messages. Handle general inquiries without supervision.
• Greet and welcome visitors and guests, ensuring a top‑priority experience. Announce arrival to team members; distribute parking passes; offer and serve beverages.
• Collaborate with team members to prepare for special events; assist exiting guests as needed.
• Collaborate with the reception team to complete opening procedures and maintain operational readiness.
• Monitor calendar system to ensure preparedness for guest arrival and adequate staff presence.
• Disburse daily newspapers and follow up if any are missing.
• Provide coverage for the other Receptionist during scheduled breaks, vacations, and absences.
• Handle multiple priorities and deadlines with exemplary follow‑through and confidentiality.
• Maintain readiness of postage meter, common‑use printer; replace toner, cartridges, paper, and order supplies as needed.
• Identify potential problems, needs, or inefficiencies; propose innovative solutions.
• Open, sort, and distribute incoming mail; prepare outgoing mail (certified and express packages) for pickup by courier services.
• Coordinate UPS/courier shipments and pickups.
• Assist Facilities Operations Team in maintaining a neat and tidy reception area.

• Shop for products using Amazon, Amway, and other sources upon request from Executive Services/Family Services teams.
• Type and proofread documents.
• Distribute supplier Christmas checks and cards.
• Track corporate Christmas gifts and thank‑you notes.
• Scan invoices into Docu Phase for Accounting (2‑3 hrs per week) and for the CEO.
• Create and maintain files, binders, indexes, and forms.
• Assist with special projects as assigned.

• Experience as a receptionist or administrative assistant in a professional, fast‑paced corporate environment.
• Excellent verbal and written communication skills; ability to organize, prioritize, follow through on projects, and work independently.
• Attentive to detail; ensure visitors are warmly welcomed and experience hospitality.
• Effective collaboration with all management levels; maintain confidentiality and adapt duties as required.
• Proficiency in Microsoft Office; database experience preferred.
• Knowledge of office machines and equipment (copier, printer, postage meter, etc.).
• Strong command of English grammar in spoken and written word.
• Professional, mature, courteous, cheerful, outgoing, and gracious demeanor.
• High integrity, ethics, discretion, and dedication to the organization’s mission.

• Lift/transport boxes of approximately thirty (30) pounds; stoop, bend, and climb steps and stairs.

Full‑time