Tire & Battery Technician - Automotive

Overview

Position Summary... As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the member’s expectations.

• Be a Team Member — Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentor new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.
• Be an Expert — Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications and seasonality; demonstrates knowledge of point of sale systems, phone and in-person selling techniques.
• Be a Techie — Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement; utilizes handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training; adapts to new tools and encourages others to use them.
• Be an Owner — Communicates equipment, tools and supplies needs to TBC;
  Lead tracking and monitoring returns and special orders; operates cash registers and processes transactions; works hands-on in the physical area; maintains accurate inventory, audit safety and compliance standards; reports issues and concerns; completes paperwork and documentation; ensures merchandise is packaged, labeled and stored per policies; identifies member needs and assists with purchasing decisions; resolves issues and concerns.
• Be a Talent Ambassador — Acts as a brand advocate by valuing the member experience in the TBC area and modeling high-quality service and products; develops, influences and inspires others to work in a respectful, supportive and team-oriented style; understands roadblocks and assists in training team members.
• Complies with company policies and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data and resources; collaborates with managers, coworkers, customers and other business partners; identifies priorities and deadlines; communicates progress and information; determines and recommending ways to address improvement opportunities and adapt to change, difficulties and feedback.

• Embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging, helping all associates thrive and perform.
• Works as a team, builds strong and trusting relationships; communicates with impact, energy and positivity to motivate and influence.
• Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.

• Maintains and promotes the highest standards of integrity, ethics and compliance; models Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent.

• Delivers results while putting the customer first.
• Makes decisions based on reliable information; balances short and long-term priorities; considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.

• Displays curiosity and a desire to learn; takes calculated risks and demonstrates courage and resilience.
• Drives continuous improvements; is open to and uses new technologies and skills; supports others through change.

At Sam's Club, we offer competitive pay as well as…