Beverage Manager

Overview

Job Title: Beverage Manager
Location: Grand Prairie, Texas
Job Type: Full Time
Company Overview: Palace Poker is D/FW’s premier poker destination—where high-energy action meets first-class hospitality. We’re passionate about delivering exceptional service, upholding a secure and fully compliant environment, and creating a warm, inviting atmosphere for both our guests and our team. Located in the heart of D/FW, Palace Poker is where the excitement of poker and the comfort of a luxury club come together.

A Beverage Manager oversees the beverage operations, oversees Service Specialists, ensuring quality service, managing inventory, and developing innovative beverage programs.

• Proactively anticipate guest needs and deliver seamless, intuitive service.
• Follow up with guests to ensure satisfaction and create memorable service moments.
• Work collaboratively with fellow team members and leadership to uphold a consistent service experience.
• Comply with all food, beverage, and alcohol service standards and safety guidelines.
• Represent the Palace Poker brand at all times through consistent tone, appearance, and behavior.
• Manage Daily Operations:
  Oversee the day-to-day beverage operations, ensuring smooth service and adherence to quality standards.
• Inventory Management:
  Monitor and manage inventory levels, ensuring an adequate supply of beverages while minimizing waste.
• Staff Management:
  Hire, train, and supervise beverage staff, including bartenders and servers, to maintain high service standards.
• Menu Development:
  Create and update beverage menus, experimenting with new drink recipes and trends to attract customers.
• Vendor Relations:
  Build and maintain positive relationships with suppliers and vendors to negotiate pricing and ensure quality products.
• Customer Interaction:
  Engage with customers to gather feedback, resolve complaints, and enhance the overall guest experience.
• Compliance:
  Ensure compliance with health and safety regulations, maintaining cleanliness and organization in beverage service areas.
• Sales Analysis:
  Analyze sales data to identify trends and make informed decisions about future purchases and promotions.

• Must be 21 years of age or older
• Must have open availability for work schedule
• Strong interpersonal skills and verbal fluency
• POS system familiarity and basic math competency
• English fluency required; additional languages are a plus
• Education:
  
  A degree in hospitality management, business management, or a related field is often preferred.
• Experience:
  
  Proven experience in the hospitality industry, particularly in beverage management or related roles.
• Skills:
  
  Strong leadership, communication, and organizational skills; ability to work in a fast-paced environment; knowledge of beverage trends and customer preferences.

• Current TABC Certification and all legally required food and beverage service credentials

• Extended standing and walking throughout shift
• Occasional lifting (up to 50 lbs.)
• Exposure to ambient noise, kitchen environments, and cleaning products
• Sustained energy, posture, and attentiveness in a dynamic, fast-paced setting

Palace Poker is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. All employment is decided on the basis of qualifications, merit, and business need.