Assistant Quality Manager

Role Overview

This is a Leadership role providing expertise in quality management systems, process controls, training, and inventory programs within Richemont America’s Regional Distribution Center. The role oversees the quality management system, driving adherence to established guidelines, controls, and customer expectations. The incumbent ensures company policies and guidelines are followed while constantly promoting continuous improvement efforts through Kaizen events, audits, 5S programs, safety, and root cause/corrective action.

Additionally, the position is responsible for the development and performance of direct reports across multiple shifts, including Inventory Coordinators and Training & Process Compliance Ambassadors.

• Establish documentation for core processes and a document control process, including record management.
• Sustain and continuously improve quality management systems to enhance organizational capabilities, compliance, and standardization efforts.
• Drive training guidelines, effectiveness and support of Associate Development Programs.
• Perform root cause analysis on quality & service opportunities and drive continuous improvements through corrective action planning, follow up, and sustainment.
• Partner with operation’s leadership on development opportunities within departments to increase efficiency and flexibility.
• Promote continuous improvement efforts through leading kaizen events, compliance audits, 5S program adherence, and safety initiatives.

• Manage the inventory control department; identify opportunities for continuous improvement of the overall inventory control program.
• Establish inventory control procedures, metrics, reporting, and KPI’s; analyze results and perform root cause analysis.
• Work with management teams on corrective actions where necessary to improve results and drive efficiency.
• Partner with finance & controlling teams related to quarterly inventory clearing process completion.
• Participate to assessments of other Regional Logistics sites to ensure standardization of the inventory control program where applicable.

• Establish individual and team objectives aligned with functional objectives and lead performance review processes and development plans.
• Ensure company policies & guidelines are followed and promote company values & behaviors to teams.
• Establish and maintain regular one to one touch bases of both direct and indirect reports.
• Drive team building initiatives to promote solidarity and high performing teams.
• Lead actions from employee engagement feedback to continuously improve work environment and culture.

• High School diploma or equivalent required;
  College degree preferred;
  Other training/certifications a plus.
• Significant and proven work experience in a quality systems role with a minimum of 3 years of relevant experience.
• Experience in leading change management associated with continuous improvement initiatives.
• Experience with Warehouse Management systems a plus; SAP experience a strong plus.
• Proficient in Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint).
• Quality Systems knowledge with project experience on quality improvement initiatives.
• Continuous improvement mindset with a thirst for learning and finding new and innovative solutions to complex issues.
• Detail oriented, with ability to analyze complex issues and communicate potential solutions.
• Knowledge of Lean concepts, Kaizen, and Six Sigma.
• Ability to work well in a team environment.
• Great multitasking, problem solving, planning, and organization of people, projects, and tasks.
• Excellent interpersonal skills with the ability to develop and maintain effective relationships at all levels of the organization.
• Adaptive leadership qualities aligned with company values and behaviors.
• Ability to work in a multi-functional and multi-cultural environment.
• Excellent verbal and written communication skills.
• Autonomous, organized, and rigorous in a fast paced environment.
• Demonstrates integrity and maintains confidentiality in support of a healthy work culture.
• Ability to work a flexible schedule to provide the leadership and guidance necessary as business needs change.