Manager, Operations

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Job Summary

The Operations Manager assists the service center manager with planning, directing, and controlling service center operations in support of the company’s profit and service goals at a large service center.

Job Summary

The Operations Manager assists the service center manager with planning, directing, and controlling service center operations in support of the company’s profit and service goals at a large service center.

Critical Job Functions

• Coordinate service center activities by assigning responsibilities, supervising, and evaluating service center personnel in pickup and delivery, OS&D, dock operations, inbound and outbound linehaul operations and service center office operations to ensure profitability.
• Develop and communicate department performance measurements.
• Work with department personnel in setting department and service center goals.
• Works with Independent Contractors to ensure they remain in compliance with safety and government regulations.
• Monitors TOC’s, all revenue components, labor expenses and manifests.
• Respond to inquiries from government officials.
• Respond to and resolves issues beyond the scope of supervisory staff and maintains on call status.
• Assist in the hiring, development, supervision, and appraisal of service center personnel.
• Participate in initiative-taking team efforts to achieve departmental and company goals.
• Provide leadership to others through example and sharing of knowledge/skill.
• Perform work of various supervisory/managerial staff positions in their absence.
• Attend meetings outside regular work hours.

• Bachelor’s degree (B.A.) from a four-year college or university; or four to five years related operation manager experience and/or training or equivalent combination of education and experience.
• Relies on written and verbal communication.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively present information and respond to questions from service center manager, employees, customers, and the public.
• Communicates internally with corporate office staff, and externally with other service centers, sales force, agents, customers, and service providers.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Preferred knowledge of AS/400 and Microsoft Office, including Excel.
• Experience supervising and managing the selection, training, development, and appraisal of personnel.
• Average typing, filing and ten key skills.
• Ability to work with mathematical concepts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Haz Mat Certified.
• Forklift driver qualification.
• Involves a high degree of responsibility for working with, safeguarding, and controlling highly restricted information, knowledge or important confidences and criterion related to research and development of customer data, plans, policies, business prospects, finances, etc. the release of which could have a detrimental effect and impact on the company’s affairs or undermine its competitive position.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ability to deal with a variety of abstract and concrete variables.
• Ability to prioritize tasks.
• Ability to manage multiple tasks and projects simultaneously.
• Ability to prioritize, organize, and delegate assignments.

• Physical Demands:
• Heavy physical activity performing strenuous daily activities of a…