Production Supervisor

Position Summary

Under the general direction of a manager, the Production Supervisor is responsible for directly overseeing the work of associates in an assigned production department within a warehouse facility and ensuring the team adheres to all Company policies, SOPs, and customer KPIs/contractual commitments.

The Production Supervisor spends nearly all of their time in the warehouse production areas and may be required to perform manual tasks such as operating warehouse equipment or handling Hazardous Waste materials.

• Operational
  • Supervise associates in a production department of the facility
  • Approve all associate time worked and performance reviews
  • Shift priorities to adjust to changing business demands
  • Project staffing needs and participate in the interview and selection process
  • Follow and enforce all Company policies and procedures in the facility
  • Ensure facility compliance to Federal and State regulations
  • Monitor, report, and work to prevent losses in the facility
  • Provide daily, weekly, and monthly statistics and operations updates
  • Maintain a thorough knowledge of all SOP’s pertaining to facility and operations
  • Oversee incoming and outgoing shipping/processing activities to ensure order accuracy, completeness, and condition of shipments
  • Able to adequately perform and document periodic regulatory inspections of the facility, including but not limited to, sanitation inspections and hazardous waste storage area inspections
  • Ability to meet set production and quality goals and follow standard operating and safety procedures
  • Promote constant and measurable improvement; teach and enforce quality procedures
  • Maintain a clean, professional, secure and safe working environment
  • Identify and understand issues, problems, and opportunities; possess solid judgment, problem‑solving, and decision‑making skills
  • Provide superior customer service and maintain professional and courteous relations with strategic partners
  • Provide superior service by exceeding customer expectations for quality product and processing turnaround; ensure exceptional customer service key performance indicators (quality controls, unannounced inspections, inventory accuracy and security, etc.)
  • Identify and ensure associate and customer concerns are resolved, using own judgment or consulting others when needed
  • Communicate in a professional manner with (or to) individuals or groups verbally and/or in writing (e.g. customers, vendors, associates)
• Leadership
  • Conduct regular scheduled staff meetings with associates
  • Effectively communicate goals, expectations, areas for improvement, and successes to associates
  • Contribute to employee development by providing training, coaching, and promotional opportunities
  • Administer corrective action to employees in conjunction with Manager and GT! Department opportunities

• Performs other duties as assigned
• Complies with all policies and standards

• Associates in Business Administration, Management, Accounting, Finance or related field required
• 1-3 years 1-2 years of experience in a lead or supervisor role preferably in a fulfillment, distribution, or manufacturing environment; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position required
• Bilingual English/Spanish communication skills are advantageous in the role
• Working knowledge of computers and programs specific to operations and operations reporting including MS Office (Excel, MS Word)
• Knowledge of warehouse safety and security practices
• Physically able to work in a non-climate-controlled environment
• Ability to operate and troubleshoot department equipment, i.e. material handling equipment; such as the forklift and pallet jack
• Ability to package, label, load/unload Hazardous Materials and Hazardous Waste, sign Hazardous Waste manifests, and serve the facility as an Emergency Coordinator
• Ability to perform the functions of a hazardous waste generator, including but not limited to, identification, sorting, packaging, segregating, labeling hazardous waste generated from…