Supervisor, Operations

Overview

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Job Description

Summary:

The Operations Supervisor supervises dock operations and off hours Customer Service.

• Supervises and coordinates dock operations and personnel including load planning, local and line haul deliveries, equipment and contractor utilization, OS&D procedures, sales, rating, billing, customer service, employee payroll and office operations.
• Maintains a clean, safe work environment.
• Assists in all service center and employee safety issues and compliance with governmental regulations.
• Assists local and line haul contractors with coordinating the following: loading and unloading, equipment lease agreement, DOT qualifications and requirements, manifest approval and settlements, deliveries, and operation procedures.
• Ensures load quality, timely computer data entry and paperwork procedures followed, service center and freight security and proper freight routing.
• Reviews daily service center operating cost to manage service center profitability and budgeted cost attainment.
• Provides supervision to staff through motivation, direction, review of and feedback on performance.
• Participates in proactive team efforts to achieve departmental and company goals.
• Provides leadership to others through example and sharing of knowledge.
• Traces and updates freight information and paperwork.
• Assists with various positions and forklift operations in the absence of employees.
• Receives very general guidance with respect to overall objectives; work is usually quite independent of others; operates within division or department policy guidelines using independent judgment in achieving assigned objectives.

• Bachelor’s degree (B.A.) from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
• Relies on written and verbal communication.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employers of organization.
• Communicates internally with all corporate office staff, and externally with service centers, linehaul contractors, law enforcement and customers.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Preferred knowledge of AS/400.
• Experience supervising the selection, training, development, and appraisal of personnel.
• Average typing, filing and ten key skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Hazardous Materials Handling Certified.
• Forklift certified.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
• Ability to prioritize tasks and manage multiple tasks and projects simultaneously.
• Ability to prioritize, organize, and delegate assignments.

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Physical Demands:
• Heavy physical activity performing strenuous daily activities of a primarily productive/technical nature.
• Regularly required to sit, stand, walk, stoop, kneel, crouch, crawl, climb, balance, reach/handle items, work with fingers, have color vision, peripheral vision, depth perception and talk and hear others in conversations via the phone or in person.
• Occasionally lift objects up to 100 lb.
• Work Environment:
• Noise level is loud due to printers and forklifts; work in outdoor and indoor shop environments with adequate ventilation.
• May be required to work in wet or humid conditions, near fumes or airborne particles, moving mechanical parts, toxic or caustic chemicals, vibrations, and outdoor weather conditions.
• The above statements describe principal functions and are not all-inclusive and are subject to change at any time.

• The compensation for this role is $62,000 to $70,000 per year.

• Dallas, TX

• PTO
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k

Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!