Tier 1 Help Desk​/Onsite​/Grand Prairie TX

Tier 1 Help Desk / Onsite / Grand Prairie TX

Grand Prairie, Texas

** Onsite*
* Contract

$15/hr - $20/hr

This is a Contract-to-Hire Support Technician opportunity located onsite in Grand Prairie, TX with a nationally recognized installation services organization supporting major retailers and manufacturing companies across the U.S. The role focuses on Tier 1 and Tier 2 technical support across Windows, Mac, Active Directory, Office 365, hardware, and mobile environments. This is an onsite, contract-to-hire position offering long-term stability and growth potential within a fast-paced operational environment.

The #1 thing that makes this opportunity stand out is the hands-on exposure across multiple technologies in a high-volume support setting. This team is looking for someone who is dependable, customer-focused, and eager to grow their IT skillset. It's a strong foot-in-the-door role for someone who wants real-world infrastructure experience, mentorship from senior IT professionals, and the opportunity to convert into a long-term position.

If you're looking for stability, skill development, and a team-oriented environment where you can build your foundation in IT, this is it.

** Required Skills & Experience*
* · High School Diploma or equivalent preferred

· Customer service experience in a call center or high-volume environment

· Help desk or technical support experience

· Experience troubleshooting Office 365 applications

· Ability to install and troubleshoot software and hardware

· Experience supporting Windows and Mac operating systems

· Working knowledge of Microsoft Office products

** Desired Skills & Experience*
* · Microsoft O365 or Azure certifications

· Strong written and verbal communication skills

· Experience with mobile application support

· Ability to work effectively in a team environment

** What You Will Be Doing*
* ** Tech Breakdown*
* · 35% Windows & Mac OS Support

· 25% Office 365 & Microsoft Applications

· 20% Hardware & Software Troubleshooting

· 10% Active Directory

· 10% Mobile & Browser Support

** Daily Responsibilities*
* · 70% Hands On

· 0% Management Duties

· 30% Team Collaboration

** You will receive the following benefits:*
* + Medical Insurance - Four medical plans to choose from for you and your family

+ Dental & Orthodontia Benefits

+ Vision Benefits

+ Health Savings Account (HSA)

+ Health and Dependent Care Flexible Spending Accounts

+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

+ Hospital Indemnity Insurance

+ 401(k) including match with pre and post-tax options

+ Paid Sick Time Leave

+ Legal and Identity Protection Plans

+ Pre-tax Commuter Benefit

+ 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy.

Applicants need to make their needs known in advance.

** Specialization:*
* +  Customer Support / Call Center / Client